Customer Success Executive

2 weeks ago

Malappuram, India HR Huddle Consultants Full time

Key Responsibilities: ● Client Relationship Management: ○ Serve as the main point of contact for assigned enterprise clients. ○ Develop deep, strategic relationships with key stakeholders, including C-level executives. ○ Understand client goals and objectives, and align our solutions to meet their needs. ● Onboarding & Implementation: ○ Oversee the onboarding process for new enterprise clients, ensuring a smooth transition and successful implementation. ○ Collaborate with internal teams to tailor the implementation strategy based on client requirements. ● Product Adoption & Usage: ○ Monitor and drive product adoption to ensure clients are fully utilizing the features and benefits of our solutions.○ Provide training and support to clients as needed, including creating and delivering tailored presentations and workshops. ● Strategic Guidance & Consulting: ○ Offer strategic advice and recommendations to help clients achieve their business objectives using our products. ○ Proactively identify opportunities for clients to leverage additional features or services. ● Customer Advocacy: ○ Act as the voice of the customer internally, providing feedback to product and development teams to influence product improvements. ○ Advocate for clients' needs and ensure their feedback is addressed in a timely manner. ● Issue Resolution & Support: ○ Address and resolve any issues or concerns that arise, working closely with support and technical teams. ○ Ensure that service levels and client expectations are consistently met or exceeded. ● Renewals & Upselling: ○ Manage the renewal process for enterprise accounts, ensuring high renewal rates and identifying opportunities for upselling or cross-selling additional products and services. ○ Work with the sales team to develop account strategies and growth plans. ● Reporting & Analysis: ○ Track and report on key metrics related to client success, including product usage, satisfaction, and renewal rates. ○ Prepare and deliver regular business reviews to clients, highlighting achievements and areas for improvement. Qualifications: ● Experience: ○ Minimum of 1-2 years of experience in Customer Success, Account Management, or a related role, with at least 1 year focused on enterprise clients. ○ Proven track record of managing and growing relationships with large, strategic accounts. ● Skills: ○ Excellent communication and interpersonal skills, with the ability to build strong relationships and influence stakeholders at all levels. ○ Strong problem-solving abilities and a proactive approach to addressing client needs and challenges. ○ Deep understanding of enterprise software solutions and the ability to articulate complex concepts clearly. ○ Experience with CRM software and other customer success tools. ● Education: ○ Bachelor’s degree in Business, Marketing, Technology, or a related field. Advanced degrees or certifications in Customer Success or Account Management are a plus.

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