Associate - Collections

4 days ago

Mumbai Maharashtra, India Mettler Toledo Full time

Associate - Collections

**Location** Mumbai, Maharashtra, India

**Date posted** July 04, 2025

**Job ID** 19534

**Our Opening and Your Responsibilities**
- Managing the Dispute Mailbox and handling invoice credit and rebill tickets in an efficient manner.
- Handling credit part for service invoices and creating replacement documents for rebill in
- CRM
- Hands-on experience required for handling different mailboxes pertaining to Dispute and customer communication.
- Understanding customer and internal team requirements to support and clarify or resolve their queries.
- Maintaining regular communication with Business Unit personnel to ensure immediate issue resolution.
- Meeting productivity and quality benchmarks as defined periodically.
- Initiating, suggesting, and demonstrating process improvements.
- Ensuring deliverables meet the agreed Service Level Agreements.

**What You Need to Succeed**

**Technical Skills**
- 2-4 years' experience into international customer service preferably into AR Collections / Dispute.
- SAP knowledge will be preferred.

**Soft Skills**
- Fluency in English (written and spoken)
- Good communication skills (verbal, written, presentation)
- Strong process knowledge with focus on constantly improving productivity and processes.

**Our Offer to You**
- "One Team" that thrives on collaboration and innovation
- Opportunities to work with Global teams
- An open, fair and inclusive environment
- Multitude of learning and growth opportunities
- A brand name that is identified worldwide with precision, quality, and innovation.

**About Mettler Toledo**

**Equal Opportunity Employment**

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.

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