Service Now Admin

1 week ago

Hyderabad, India UST Full time

**PRIMARY DUTIES AND RESPONSIBILITES**
- Assist in building and maintaining internal technical documentation, manuals, policies, and processes
- Understand how ServiceNow can enable the client to become more efficient and configure the platform to achieve measurable benefits
- Develop systems integrations and process automation
- Configure and maintain SLA, catalog items and their associated workflows
- Working closely with IT and business partners to configure and improve core platform capabilities in accordance with ITIL best practices.

**SKILLS AND QUALIFICATIONS**
- ServiceNow System Admin certification (admin or higher)
- Experience in IT service management, ITIL certification preferred
- Exceptional customer service skills
- Applies standard methodology, techniques, procedures, and criteria
- Ability to analyze raw results, determine/resolve bottlenecks, and create meaningful documentation of testing scenarios and results
- 3-5 years’ experience with ServiceNow administration
- Up-to-date knowledge of marketplace and technology changes pertinent to ServiceNow, monitoring tools, and ITIL processes
- ServiceNow Certified System Administrator or ServiceNow Certified Application Developer
- Experience with JavaScript, XML, HTML, CSS, and web service integrations using REST, SOAP, etc.

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