Service Now

7 days ago

Hyderabad, India Marktine Technology Solutions Full time

**Job Information**:
Industry
- IT ServicesWork Experience
- 6-8 yearsCity
- HyderabadState/Province
- TelanganaCountry
- IndiaZip/Postal Code
- 500001**Mandatory skills -**
***
**Service now Discovery, CMDB.**

**Good to have - Service Mapping.**

**Work Location: Chennai / Hyderabad/ Bangalore**

**Experience Level: 4-15 Years**
- Enable tracking of cloud/virtual inventory.
- Manages and improves ServiceNow Discovery and ServiceNow Services Mapping for cloud inventory.
- Provides governance to ensure the integrity of the Configuration Management Database.
- Designs enhancements/improvements for the maturity of the CMDB and Configuration Management process and translates them into business requirements.
- Define configuration items and classes, their attributes, data collection, and governance that are important to support other ITSM modules and business objectives.
- Build and support integrations with data sources other than ServiceNow Discovery
- Setup and administration of MID servers if needed.
- Add/update/remove Discovery credentials.
- Create/update/remove Discovery ranges and schedules.
- Monitor CMDB health and resolve conflicts between data sources. Interpret Discovery logs and data to diagnose issues.
- Define identification and reconciliation rules.
- Create/update/remove identification and reconciliation rules.
- Produces management information, including KPIs and status reports, with an operational and a management focus.
- Builds customer relationships by delivering above client expectations on assigned deliverables and accountable for proactively identifying & winning add on work and identifying cross sales leads.

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