Service now spm
2 days ago
Responsibility of / Expectations from the Role- Designs and develops solutions on the ITSM/ITOM modules using best practices- Partners with Service Now Business Analyst to understand requirements and possible solutions- Takes ownership of complex business requirements and works them to completion- Takes ownership of incident queue and work on remediation to completion- Works closely with the Service Now functional team and external development partners to build requested items- Experience configuring and improving core and custom applications- Experience configuring and maintaining workflows, flow designs, scripts, UI design, ACL and business rules- Configure and maintain notifications, UI pages, UI Macros, Script includes and Formatters- Has working knowledge of Service Now ITSM/ITOM integrations using out of the box spokes or APIs- Develops reports and dashboards using core Service Now functionality- Load, manipulate and maintain data between Service Now and other systemsDevelops and maintain clear and concise technical and process documentationMust-HaveTechnical Comptency1. SPM Application ExpertiseStrategic Planning Workspace (SPW): Portfolio planning, goal management, hybrid capacity planning.servicenowGoal Framework for SPM: Aligning work to strategic objectives and tracking progress.Demand Management: Centralizing and prioritizing enterprise requests.Portfolio Project Management (PPM): Aligning projects with business goals and managing execution.Enterprise Agile Planning (EAP): Supporting agile transformation with hybrid work item planning.Collaborative Work Management (CWM): Enabling cross-functional task management and real-time collaboration.2. Generative AI IntegrationNow Assist for SPM (Pro Plus):AI-assisted business case creationFeedback summarizationEmail project summariesAI agents for decision supportservicenow3. Platform & Development SkillsJava Script & Glide APIs: For scripting and automation within SPM modules.inmorphisFlow Designer & Workflow Editor: Automating SPM processes like approvals, notifications, and task assignments.Service Portal & UI Builder: Customizing user interfaces for SPM dashboards and portals.REST/SOAP APIs: Integrating SPM with external systems (e.g., ERP, HCM).4. Data & ReportingPlatform Analytics: Building dashboards and reports for strategic insights.Performance Analytics: Tracking KPIs across portfolios and programs.Data Separation & Domain Separation: Managing multi-tenant environments securely.5. Agile & SAFe FrameworksUnderstanding of Scrum, Kanban, and Scaled Agile Framework (SAFe) for managing agile programs and epics.servicenow6. ITIL & GovernanceFamiliarity with ITIL principles for aligning SPM with ITSM processes.Knowledge of investment funding, resource management, and financial planning.
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Service now spm
19 hours ago
Hyderabad, India Tata Consultancy Services Full timeResponsibility of / Expectations from the Role- Designs and develops solutions on the ITSM/ITOM modules using best practices- Partners with Service Now Business Analyst to understand requirements and possible solutions- Takes ownership of complex business requirements and works them to completion- Takes ownership of incident queue and work on remediation to...
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Service now SPM
2 days ago
Hyderabad, India Tata Consultancy Services Full timeResponsibility of / Expectations from the Role Designs and develops solutions on the ITSM/ITOM modules using best practices Partners with ServiceNow Business Analyst to understand requirements and possible solutions Takes ownership of complex business requirements and works them to completion Takes ownership of incident queue and work on remediation to...
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Service Now Spm
1 day ago
Hyderabad, India Whatjobs IN C2 Full timeResponsibility of / Expectations from the Role Designs and develops solutions on the ITSM/ITOM modules using best practices Partners with ServiceNow Business Analyst to understand requirements and possible solutions Takes ownership of complex business requirements and works them to completion Takes ownership of incident queue and work on remediation to...
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Service now SPM
2 days ago
Hyderabad, India Tata Consultancy Services Full timeResponsibility of / Expectations from the Role Designs and develops solutions on the ITSM/ITOM modules using best practices Partners with ServiceNow Business Analyst to understand requirements and possible solutions Takes ownership of complex business requirements and works them to completion Takes ownership of incident queue and work on remediation to...
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Service now SPM
2 days ago
Hyderabad, India Tata Consultancy Services Full timeResponsibility of / Expectations from the Role Designs and develops solutions on the ITSM/ITOM modules using best practices Partners with ServiceNow Business Analyst to understand requirements and possible solutions Takes ownership of complex business requirements and works them to completion Takes ownership of incident queue and work on remediation to...
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Service now SPM
2 days ago
Hyderabad, India Tata Consultancy Services Full timeResponsibility of / Expectations from the Role Designs and develops solutions on the ITSM/ITOM modules using best practicesPartners with ServiceNow Business Analyst to understand requirements and possible solutionsTakes ownership of complex business requirements and works them to completionTakes ownership of incident queue and work on remediation to...
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Service now SPM
2 days ago
hyderabad, India Tata Consultancy Services Full timeResponsibility of / Expectations from the Role Designs and develops solutions on the ITSM/ITOM modules using best practicesPartners with ServiceNow Business Analyst to understand requirements and possible solutionsTakes ownership of complex business requirements and works them to completionTakes ownership of incident queue and work on remediation to...
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Service now SPM
2 days ago
Hyderabad, India Tata Consultancy Services Full timeResponsibility of / Expectations from the Role- Designs and develops solutions on the ITSM/ITOM modules using best practices- Partners with ServiceNow Business Analyst to understand requirements and possible solutions- Takes ownership of complex business requirements and works them to completion- Takes ownership of incident queue and work on remediation to...
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Service now SPM
2 days ago
Hyderabad, India Tata Consultancy Services Full timeResponsibility of / Expectations from the RoleDesigns and develops solutions on the ITSM/ITOM modules using best practicesPartners with ServiceNow Business Analyst to understand requirements and possible solutionsTakes ownership of complex business requirements and works them to completionTakes ownership of incident queue and work on remediation to...
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Service now SPM
2 days ago
Hyderabad, India Tata Consultancy Services Full timeResponsibility of / Expectations from the RoleDesigns and develops solutions on the ITSM/ITOM modules using best practicesPartners with ServiceNow Business Analyst to understand requirements and possible solutionsTakes ownership of complex business requirements and works them to completionTakes ownership of incident queue and work on remediation to...
