Process Expert

Job Title: Process Expert
Location: Chennai

About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective
Take ownership for managing risk and strengthening controls in relation to the work you do

Working Flexibly

Hybrid Working

Onsite role:
Introduction:
The purpose of this role is to work across Talent Acquisition teams, handling staff, Business and third party queries relating to on boarding activity. The role holder is part of a dedicated team responsible for ensuring all onboarding activities by our front line team.

What will you be doing?

 Work with the Team Manager/Operational Manager to plan and provide support and guidance with Disciplinary & Grievances, completing documentation and scribing for interviews

 Accountable for ensuring operatives have timely and complete understanding of technical changes and their implications for the customer experience

 Accountable for identifying, analysing and resolving/implementing processing issues to prevent re-occurrence, reducing loss to the business

 Work with Team Manager and take joint responsibility for the control the workflow to ensure process efficiencies are achieved, team performance is optimised, Service Level Agreement are met by ensuring productivity and accuracy measures are in place

 Complete all tasks as outlined in Team Support Specialist Role depending on area of the business. Examples may include (but not exhaustive of):

- Collating of Communication/Process Updates
- Real Time Adherence
- Attendance Issues
- Updating of individual’s HR files
- Return to Work

What we’re looking for:

- Relevant experience
- Experience of Contact Centre systems and shaping new procedures and exchanging best practice to improve advisors and customer experience
- Graduate in any discipline

Skills that will help you in the role:

- Ability to complete or advise on completion of high volume routine/non-routine tasks and prioritise accordingly
- Team Handling and Escalation handling ability
- Technical systems and procedure training experience
- Workflow time management experience

Where will you be working?
Chennai

Be More at Barclays
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.

Purpose, Values and Mindset

We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.

Respect
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.

Integrity
We operate with honesty, transparency and fairness in all we do.

Service
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.

Excellence
We champion innovation, and use our energy, expertise and resources to make a positive difference.

Stewardship
We prize sustainability, and are passionate about leaving things better than we found them.
Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.

Empower
Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.

Challenge
Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.

Drive
Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.