Process Expert

**Job Title**: Process Expert

**Location**: Chennai

About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.
If you would like some flexibility, then please discuss this with the hiring manager.

**Introduction**:
To manage the functions of the unit as per specified service level agreements and to ensure optimal distribution of workload in order to achieve objectives for the unit
Responsible for the coordination of work carried out by the processors/ authorisers and ensure accurate and seamless execution of assigned workflow
Identify opportunities in the process which eludes to overall customer satisfaction and streamline process by eliminating waste.

What will you be doing?

To hold in-depth knowledge of the process, identify gaps and implement effective controls to avoid any business loss.
Identify key strategic opportunities in the process and work along with Team manager/Senior Management for implementation
Coordinate with internal management and provide consultation to all process services.
Establish the most effective and efficient solutions to complex technical issues referred by Advisors and customers
Co-ordinate / liaise with IT Support on faults and changes, user Ids, etc
Work with the Team Manager/Operational Manager to plan and provide support and guidance with Disciplinary & Grievances
Monitor KPI and highlight outliers to Team manager
Develop and maintain various procedures for effective implementation of all processing activities.
Accountable for ensuring operatives have timely and complete understanding of technical changes and their implications for the customer experience
Work with Team Manager and take joint responsibility for the control of workflow to ensure process efficiencies are achieved, team performance is optimized, Service Level Agreement are met by ensuring productivity and accuracy measures are in place
Complete all tasks as outlined in Team Support Specialist Role depending on area of the business. Examples may include (but not exhaustive of):

- Collating of Communication/Process Updates
- Real Time Adherence
- Attendance Issues
- Updating of individual’s HR files
To provide support and cover in terms of process management to other Process Experts as required ensuring effective team working across the operation
Responsible for verification and authorization of entries within signatory limits and non-conformant items/referrals which may be staff prompted or system generated
Accountable for ensuring staff understand and adhere to procedures and quality controls, and that checks are completed as required
Provision of 2-way feedback to Team Manager/Operations Manager
Conduct daily huddles to provide process updates and share process scores
Preparing reconciliation templates and discussing open items with the respective stakeholders for timely clearance.

**What we’re looking for**:
Detailed understanding of the business operational objectives, service standards and compliance requirements
Knowledge of bank and product procedures and policies specifically around Regulatory Compliance for products and services
Excellent organizational and planning skills
Strong interpersonal and relationship building skills to ensure Team Managers and/or Operational Manager receive quality service;
Build relationships with supporting areas such as quality, controls & relevant stake holder for smooth functioning of day to day operations
MS Office Suite (Preferably Excel, Word & PowerPoint). Knowledge of writing SQL queries will be an advantage
Broad understanding of Back Office Operations structure and staff roles
Minimum 1 year or internship with financial institution sector.
Graduate in any discipline
Experience of Back Office Operations systems