Customer Support Associate

1 week ago

Ahmedabad Gujarat, India World Goods Marketplace Pvt Ltd Full time

**Key Responsibilities**:

- **Issue Resolution**: Address and resolve customer complaints, concerns, and issues effectively either on your level or by directing them to the concerned departments, ensuring a high level of customer satisfaction.
- **Product Knowledge**: Maintain a deep understanding of our products and services to provide accurate information and support.
- **Documentation**: Accurately document customer interactions and maintain customer issues and resolutions records.
- **Feedback**: Gather and report customer feedback to help improve our products, services, and processes.
- **Collaboration**: Work closely with other departments, such as Sales and Technical Support, to resolve complex issues and enhance the overall customer experience.
- **Follow-Up**: Ensure all follow-up actions are completed and verify that customers are satisfied with the resolution provided.
- **Continuous Improvement**: Participate in training and development opportunities to improve skills and stay updated on company policies and product changes.

**Qualifications**:

- **Education**: High school diploma or equivalent; some college coursework or a degree in a related field is a plus.
- **Experience**: Previous experience in a customer service or support role is preferred, but not required.
- **Skills**:

- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using customer support software and tools.
- Ability to handle stressful situations and manage multiple tasks simultaneously.
- Positive attitude and strong interpersonal skills.

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person

**Speak with the employer**
+91 7486037283

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