Customer Support Executive

1 week ago

Navi Mumbai, India Life Shell International Full time

**JOB TITLE: Customer Support Executive**

**A.** **JOB DESCRIPTION**:A customer support executive (CSE) is a person responsible for assisting customers over the phone with technical support and service issues.

**B.** **RESPONSIBLITIES**:

- Maintain excellent customer satisfaction and review support tickets for appropriate resolution
- Provide customer support through phone and chat
- Work with other departments to resolve customer issues in a timely manner
- Serve as a point of contact for customer support and complaints
- Proactively identify, investigate, and resolve recurring customer support issues
- Maintain appropriate documentation and records of customer interactions
- Maintain appropriate files regarding each customer interaction
- Proactively gather and utilize customer feedback and suggestions
- Review customer satisfaction reports to ensure customers are satisfied with the support they receive
- Contribute to the development of future customer support processes
- Communicate effectively with peers and managers
- Communicate to customers during outbound phone calls
- Verifies customer requests are accurate and consistent

**C.**

**REQUIREMENTS**:

- Answer inbound customer calls
- Handle renewals and cancellations
- Provide account information and status
- Provide workflow assistance
- Manage all customer issues and requests
- Develop and improve customer experience
- Work with teams to resolve customer issues
- Manage complaints

**D.** **LOCATION**:
Ø Address:

- Name of company life shell international, Unit 441, Edison Building, Raheja Tesla Industrial, Juinagar, 1, TTC Industrial Area, Navi Mumbai, Maharashtra

**E.** **SALARY**

**F.** **Contact Person:

- ** Janhavi (HR Manager)

**G.** **Contact Number:

- ** 8425876435

**Salary**: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Navi Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Speak with the employer**
+91 8425876435

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