Customer Support Executive

4 days ago

Navi Mumbai, Maharashtra, India Jobsphere HR Solutions Full time ₹ 2,76,000 - ₹ 3,39,000 per year

Customer Support Executive (Airline Process)

Location: Turbhe (Navi Mumbai)

Eligibility Criteria

Freshers or Minimum 6 months of experience in Customer Service

Must clear the Versant Test with a minimum score of 4

Key Responsibilities

Handle customer queries and complaints through calls, chats, and emails

Provide accurate information on flight bookings, schedules, and policies

Manage inbound and outbound interactions professionally

Resolve customer concerns and escalate complex cases when required

Support back-office operations such as documentation and follow-ups

Ensure high levels of customer satisfaction and service quality

Compensation

For experience:-

CTC: ₹28,500

In-Hand: ₹24,000

For fresher:-

CTC: ₹23,000

In-hand: ₹ 18,500

Shift Timings

Male Candidates: Rotational Shifts (Starting from 7:00 AM, 24x7 coverage)

Female Candidates: Day Shifts (Any 9 hours till 8:00 PM)

Weekly Off: 1 Rotational Off

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