Customer Success Executive

1 week ago

Bodakdev Ahmedabad Gujarat, India Techify Solutions Pvt. Ltd. Full time

**Experience**:Minimum 1 year (excluding internships& freelancing)
**Salary: 3 LPA**
**Priority**: Immediate joiners preferred

**What we offer**:

- 5-day work week & Flexible work hours
- Growth-focused journey with regular rewards and recognition
- Focus on learning & development
- Competitive, goal-driven culture

**Job Summary**

**Key Responsibilities**:

- Build sustainable relationships and trust with customer accounts through open and interactive communication
- The execution of daily campaigns, including Channel Partner special events, product, trade scheme communication and festival communication.
- Handles various tasks related to the social media community (Facebook). This includes accepting Facebook member requests, approving daily dealer posts, collecting dealer special occasion photos on Facebook, creating awareness through Facebook creative, and reconciling Facebook members.
- Update Channel Partner and employee groups in WhatsApp, adds new Channel Partners on a monthly basis, and ensures accurate and up-to-date information in the groups.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers
- Identify and assess customers’ needs to achieve satisfaction.
- Prepare the Daily/Weekly/Bi-Weekly/Monthly/Quarterly Reports.
- Support and increase the CRM usage and help in Monthly/quarterly redemption of the products

**Requirements**:

- Graduate in any discipline
- Minimum 1 year of relevance experience.
- Excellent communication in English/Hindi is compulsory
- Inbound/outbound calling process
- Good Knowledge of MS Excel, PPT and Word

**Job Types**: Full-time, Fresher, Internship

Pay: ₹12,373.77 - ₹25,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

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