Quality Coordinator(Uk Process)
7 days ago
Quality Coordinator
**Location**: Mohali
**Experience Required**: 1-4 years
**Industry Preference**: BPO / Customer Support / Service Industry
**About the Role**:
**Key Responsibilities**:
- Identify process gaps and recommend improvement areas to enhance performance and efficiency.
- Conduct regular calibration sessions and feedback discussions with the team to maintain quality consistency.
- Prepare and maintain quality reports, dashboards, and audit summaries.
- Collaborate with team leaders and trainers to align quality goals with business objectives.
- Support the implementation of new quality processes, tools, and performance metrics.
- Assist in driving a culture of continuous improvement and customer satisfaction.
**Requirements**:
- Bachelor’s degree in any discipline (preferred: Business, Commerce, or related fields).
- 1-4 years of experience in a **quality analysis or coordination role**, preferably in a BPO or customer service setup.
- Excellent verbal and written communication skills.
- Strong analytical, observation, and reporting skills.
- Good understanding of quality metrics like CSAT, AHT, FCR, and QA scores.
- Proficiency in MS Excel and data analysis tools.
- Ability to multitask, prioritize, and work independently.
**What We Offer**:
- A dynamic and supportive work culture.
- Opportunities for learning and career advancement.
- Exposure to cross-functional projects and quality improvement initiatives.
- Competitive compensation and performance-based rewards.
**Job Types**: Full-time, Permanent
Pay: ₹25,000.00 - ₹45,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
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