Quality Coordinator(Uk Process)

2 weeks ago

Mohali Punjab, India Zouma Full time

Quality Coordinator

**Location**: Mohali
**Experience Required**: 1-4 years
**Industry Preference**: BPO / Customer Support / Service Industry

**About the Role**:
**Key Responsibilities**:

- Identify process gaps and recommend improvement areas to enhance performance and efficiency.
- Conduct regular calibration sessions and feedback discussions with the team to maintain quality consistency.
- Prepare and maintain quality reports, dashboards, and audit summaries.
- Collaborate with team leaders and trainers to align quality goals with business objectives.
- Support the implementation of new quality processes, tools, and performance metrics.
- Assist in driving a culture of continuous improvement and customer satisfaction.

**Requirements**:

- Bachelor’s degree in any discipline (preferred: Business, Commerce, or related fields).
- 1-4 years of experience in a **quality analysis or coordination role**, preferably in a BPO or customer service setup.
- Excellent verbal and written communication skills.
- Strong analytical, observation, and reporting skills.
- Good understanding of quality metrics like CSAT, AHT, FCR, and QA scores.
- Proficiency in MS Excel and data analysis tools.
- Ability to multitask, prioritize, and work independently.

**What We Offer**:

- A dynamic and supportive work culture.
- Opportunities for learning and career advancement.
- Exposure to cross-functional projects and quality improvement initiatives.
- Competitive compensation and performance-based rewards.

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹45,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

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