Processing Associate

The Ops Support Assistant 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Assistant 4 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

**Responsibilities**:

- Assist unit manager by providing guidance to all levels of staff regarding processes and operating procedures
- Coordinate team efforts to ensure the efficiency of quality, timeliness, and general operation to maintain workflow of the department
- Evaluate equipment and staff resource allocation and help identify potential issues that may impact department workflow
- Interact with internal departments and external clients to resolve issues and concerns
- Monitor “In process,” work to meet business and quality standards
- Assist in making decisions within established procedures that balance the needs of the employee, company, and customer

**Qualifications**:

- 1-3 years of relevant experience
- Experience with Learning Management Systems, Human Resource Systems and Learning and Development knowledge preferred
- Proficient computer skills
- Ability to adapt to new technology quickly and seamlessly
- Consistently demonstrates clear and concise written and verbal communication skills

**Education**:

- High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Processing Officer: Account instructions are reviewed and processed at the agreed Services Level Standards and within the necessary control environment.

Core Responsibilities:
1.Ensure the responsible controls for Account Opening, Closure and Maintenance are followed and strictly enforced.
2.Deliver a customer experience that is professional and timely.
3.Complete necessary data entry in bank systems to facilitate Account Opening, Closure and Maintenance activities.
4.Review Account Opening, Closure and Maintenance documents received to ensure receipt of all required documentation and that they are appropriately authorised.
5.Process all information into the system in order to set up and maintain the accounts.
6.Action all Account Opening, Closure and Maintenance requests within the agreed SLA.
7.Complete required report review and action activities.
8.Contact clients by phone (limited to Discharge Process) to verify instructions.
9.Assist with the production of department MIS and reporting.

Education: Bachelor’s/MBA

**Experience**:
1.0-3 years experience in banking operation, Operational process management
2.Should have good comprehension skills & be attentive to details
3.Should have good communication skills
4.Should be able to make sound decisions based on information on hand
5.Customer focused
6.Demonstrated strengths across Risk/Controls and Client Excellence
7.Exposure to Payments / Funds transfer process will be an added advantage

**Skills**:1.Knowledge of Microsoft Office Applications (Excel, Word, PowerPoint)
2.Good oral and written communication skills (call outs to customers)
3.Good customer service skills, service oriented
4.Attention to details, high level of accuracy and productivity.
5.Meticulous, with good initiative & independence, communication skills

Professional Attributes
1.Able to maintain good rapport with peers and supervisors
2.Values attendance and punctuality
3.Strictly observes deadlines and cut-off times

Personal Attributes
1.Good comprehension skills
2.Has decision-making abilities
3.Values integrity
4.Organized and systematic
5.Hardworking and patient

Other:
1.Incumbent may be required to have direct customer phone contact as part of their role.
2.Incumbent will be required to work a shift that incorporates Australian Business hours.
3.Incumbent will be required periodically to assist with system testing for technology upgrades and Business Continuity Planning (BCP). Some testing will occur on weekends.
- **Job Family Group**:
Operations - Core
- **Job Family**:
Operations Support
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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