
Customer Service Representative
5 hours ago
Location: Remote
- About Us:
- Job Description:
Nestflo, a cutting-edge property technology SaaS platform, is seeking a dedicated **Customer Success Representative** to ensure our clients achieve exceptional results with our solutions. You will be instrumental in helping real estate agencies streamline operations, enhance tenant experiences, and maximize the value of our software.
- Key Responsibilities:
- Provide clients with post-sales training, ensuring seamless adoption of Nestflo’ s features.
- Stay informed about Nestflo’ s products and services to deliver accurate, up-to-date information.
- Act as a trusted advisor by understanding client needs and tailoring solutions to meet their goals.
- Proactively monitor client engagement and provide actionable insights to drive success and satisfaction.
- Resolve customer inquiries promptly and effectively using Zoho Desk, collaborating with internal teams when necessary.
- Share customer feedback to support product improvements and innovation.
- Support client retention by identifying upselling opportunities and ensuring timely renewals.
- Coordinate with other departments, such as technical support or sales, to efficiently resolve customer issues.
- Requirements:
- Experience in customer success, account management, or support, ideally in SaaS or Protech.
- Excellent interpersonal and communication skills.
- Strong people skills with the ability to build and maintain relationships with clients.
- Ability to understand and articulate complex technical concepts and solutions tailored for estate agencies.
- Initiative-taking, results-oriented, and able to work independently as well as part of a team.
- Familiarity with the real estate industry is a plus.
- Benefits:
Competitive salary, 15000 to 20,000 with a performance bonus.
Generously paid time off and holidays.
- How to Apply:
If you are a driven and ambitious sales or customer Success professional with a passion for SaaS and a background in the real estate industry, we would love to hear from you.
Pay: ₹15,000.00 - ₹25,000.00 per month
**Experience**:
- UK real estate industry: 2 years (required)
- UK Customer services: 2 years (required)
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