Customer Service Representative

7 days ago

Bengaluru Bangalore Chennai, India beBeeCustomerService Full time ₹ 15,00,000 - ₹ 28,00,000

Are you looking for a career in customer service? As a Representative Customer Service professional, you will play a vital role in delivering exceptional service to our clients via inbound and outbound calls or emails.

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Job Description

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The primary objective of this position is to provide timely and effective customer service support, ensuring that all client queries are addressed efficiently and professionally. You will be the first point of contact for customers, handling their inquiries, resolving issues, and escalating concerns as necessary.

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Key Responsibilities

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  • Deliver exceptional customer service experience through proactive communication, empathy, and problem-solving skills.">
  • Resolve customer complaints in a professional and courteous manner, providing solutions that meet their needs.">
  • Utilize decision-support tools and resources to provide accurate information and resolution to customer queries.">
  • Participate in training and development activities to improve customer satisfaction and business performance.">
  • Meet or exceed established Key Performance Indicators (KPIs) for customer service delivery.">
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Requirements

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To succeed in this role, you will require:

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  • Good communication skills, both written and verbal, with the ability to communicate effectively with diverse stakeholders.">
  • Strong customer service orientation, with a focus on delivering exceptional experiences.">
  • Ability to work in a fast-paced environment, handling multiple customer queries simultaneously.">
  • Excellent problem-solving skills, with the ability to think critically and resolve complex issues.">
  • Flexibility and adaptability, with a willingness to learn and grow with the organization.">
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Benefits

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As a Representative Customer Service professional, you can expect:

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  • A competitive salary and benefits package.">
  • Opportunities for growth and development, including training and mentorship programs.">
  • A dynamic and supportive team environment, with regular feedback and coaching.">
  • Flexible working arrangements, including remote work options.">
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What We Offer

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At our organization, we value diversity, inclusion, and collaboration. We believe in empowering our employees to reach their full potential, while delivering exceptional results for our clients. If you are passionate about customer service and are looking for a challenging and rewarding career opportunity, we encourage you to apply.

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