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Representative Customer Service Professional
3 weeks ago
We are seeking a skilled Representative Customer Service professional to join our team. This role involves interacting with customers via inbound and/or outbound calls or emails, providing customer service support and resolving routine problems regarding clients' products or services.
Key responsibilities include clarifying customer requirements, probing for understanding, using decision-support tools and resources to provide resolution, and listening attentively to customer needs and concerns. The ideal candidate will have strong communication skills, be able to work effectively in a fast-paced environment, and possess the ability to adapt to changes quickly.
The successful candidate will also have a minimum of 2.5 to 3 years of inbound call centre experience, a graduate or undergraduate degree in any discipline, and be willing to work complete night shifts with week off (Saturday-Sunday). Additionally, they must be able to ensure that service delivered to our customers meets contractual Key Performance Indicator (KPIs).
The Representative Customer Service position offers numerous benefits, including impact, opportunity, innovation, global exposure, and work-life balance. We value diversity, collaboration, and continuous learning, and believe in the power of teamwork to drive success.
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
