Pre Sales

**Job Description: Pre Sales and Post Sales Support Intern (4 Openings)**
**Location**: Sector-32, Gurgaon, Haryana, India
**Company**: Reticen8 Technologies Private Limited.

**Communication** : Should be Proficient at English, Hindi and any One Regional Language.

**FRESHERS with Networking and Cyber Security Knowledge are WELCOME,(Preference will be Given on Experience)**

**Position Overview**:
Reticen8 Technologies is seeking four dynamic Pre Sales and Post Sales Support Interns to join our growing team. This role offers a unique opportunity for fresh graduates with CCNA certification to gain practical experience in the cybersecurity industry. Interns will work on a 24*7 roster, supporting clients with our cutting-edge solutions. **Gurgaon residency or relocation at own cost is required.**

**Key Responsibilities (Pre Sales)**:

- Develop solution documents, participate in pre-bid queries, and ensure smooth participation in bids.
- Design HLD (High-Level Design) and LLD (Low-Level Design) block-wise solutions for client proposals.
- Collaborate with the technical team to align solutions with customer requirements.
- Assist in preparing solution presentations and proposals for prospective clients.
- Provide technical advice and solution demonstrations during pre-sales discussions.

**Key Responsibilities (Post Sales)**:

- Offer technical support for Reticen8’s cybersecurity products post-sales.
- Troubleshoot and resolve hardware and software issues, providing effective solutions.
- Assist in network and security equipment setup, configuration, and maintenance.
- Work closely with Pre Sales to ensure smooth client handovers.
- Document and report technical issues and resolutions.

**Requirements**:

- **Education**: B.Tech or Engineering graduates, preferably from government colleges(Will be Preferred).
- **Certification**: CCNA (Cisco Certified Network Associate) certification is mandatory.
- **Languages**: Proficient in English and Hindi (neutral accent); a third Indian language is an advantage.
- **Skills**: Strong communication, troubleshooting, and problem-solving skills. Flexibility to work on a 24*7 support roster.

**Stipend and Compensation**:

- **First 3 Months (Internship)**: INR 7,000 per month.
- **Post-Internship**: INR 25,000 per month from the 4th month, contingent upon **selection**.

**Key Performance Indicators (KPIs)**:

- **Technical Proficiency**: Satisfactory scores in monthly assessments and evaluations.
- **Customer Satisfaction**: Maintain an average satisfaction rating of 85% or higher.
- **Response and Resolution Time**: Respond within 30 minutes, resolve issues in 4 hours on average.
- **Communication**: Consistently positive feedback on clarity and professionalism.
- **Roster Adherence**: 95% compliance with roster schedules.
- **Learning and Development**: Complete all training and participate in learning activities.
- **Collaboration & Documentation**: Active team participation and accurate documentation.

**Job Types**: Full-time, Internship
Contract length: 3 months

Pay: ₹7,000.00 - ₹7,500.00 per month

Schedule:

- Day shift
- Fixed shift
- Monday to Friday

Ability to commute/relocate:

- Jharsa, Gurugram, Haryana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English and Hindi Fluently, & any other Regional Language ? (required)

License/Certification:

- CCNA Cyber Ops or CCNA (required)

**Location**:

- Jharsa, Gurugram, Haryana (preferred)

Willingness to travel:

- 75% (required)

Work Location: In person

**Speak with the employer**
+91 9899000440