Team Member-customer Experience-support

JD Job Role - The incumbent will be responsible for improving the overall Customer experience of the assigned Customer segment - S/he will have to identify customer pain areas across the Customer journey. - Prioritize & resolve the customer issues by simplifying process, relook at policies / practices...etc. - S/he will work with the business stakeholders...

Job Category KMBL Degree Level Bachelor s Degree Job Title Service Quality Customer Grievance Audit Process Improvement Department Service Quality Customer Experience Reports To Head - Service Quality and Process Improvements Job Purpose The incumbent will be responsible for auditing customer complaints handled and closed by Nodal Officers for consumer bank...

Job Title Service Quality (Customer Grievance Audit & Process Improvement) Department Service Quality / Customer Experience Reports To Head - Service Quality and Process Improvements Job Purpose The incumbent will be responsible for auditing customer complaints handled and closed by Nodal Officers for consumer bank, with a focus on ensuring...

Grade: M1/M2 Job Role - The incumbent will be responsible for improving the overall Customer experience of the assigned Customer segment - S/he will have to identify customer pain areas across the Customer journey. - Prioritize & resolve the customer issues by simplifying process, relook at policies / practices...etc. - S/he will work with the business...

Job Role - The incumbent will be responsible for improving the overall Customer experience of the assigned Customer segment - S/he will have to identify customer pain areas across the Customer journey. - Prioritize & resolve the customer issues by simplifying process, relook at policies / practices...etc. - S/he will work with the business stakeholders like...

DescriptionJob PurposeTo lead and execute customer service and experience enhancement initiatives by driving process improvements. This includes designing and implementing frictionless workflows through:Automation: Leveraging technology to reduce manual interventions and improve efficiency.STP (Straight Through Processing): Enabling end-to-end digital...

We are Hiring for Team Member of Customer Helpdesk Job Scope: The Team Member of Customer Helpdesk will be responsible for monitoring IT infrastructure, Mails, etc. Have a smooth business as usual (BAU), In-depth Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services,...

**Team Member - Customer Service** - Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (Eg: Home loan / LAP/Personal Loan). - Address all Service Request /Complaints and ensure all requests/complaints are closed within TAT - Digital Adoption for all Retail Asset Clients - Achieve Cross sell...

DescriptionJob PurposeTo lead and execute customer service and experience enhancement initiatives by driving process improvements. This includes designing and implementing frictionless workflows through:Automation: Leveraging technology to reduce manual interventions and improve efficiency.STP (Straight Through Processing): Enabling end-to-end digital...

**Responsibilities**: - Respond to customer inquiries, troubleshoot issues, and resolve concerns promptly and efficiently. - Maintain accurate records and document interactions for future reference. - Contribute to a positive and collaborative team environment. **Qualifications**: - Fluency in Gujarati and English, with strong communication and...