International Customer Service Advisor

2 weeks ago

Bengaluru Karnataka, India Bangalore Job Hub Full time

International Customer Service Representative

**Roles & Responsibilities**: As an International Customer Service Representative, your duties will include:

- **Customer Support**:

- Handle inbound and outbound calls from customers across different countries.
- Address customer inquiries, concerns, and provide accurate information.
- **Language Proficiency**:

- Demonstrate proficiency in multiple languages to cater to our diverse international customer base.
- Effectively communicate with customers in their preferred language.
- **Issue Resolution**:

- Troubleshoot and resolve customer issues, ensuring a timely and satisfactory resolution.
- Escalate complex issues to the appropriate teams for further assistance.
- **Cultural Sensitivity**:

- Exhibit cultural awareness and sensitivity when interacting with customers from various regions.
- Adapt communication style to align with cultural expectations.

**Qualifications**:

- Fluent in English and at least one other language.
- Ability to work flexible hours and weekends.
- Excellent communication skills, both written and verbal.
- Proficient in using computers and various software programs.
- Experience in customer service or a related field.

**Soft Skills**:

- Strong problem-solving abilities.
- Ability to empathize with customers and provide excellent service.
- Positive attitude and willingness to learn.

Pay: ₹30,000.00 - ₹32,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Performance bonus
- Quarterly bonus
- Shift allowance
- Yearly bonus

Work Location: In person

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