International Customer Service Advisor

1 day ago

Bangalore Urban District Karnataka, India impact pvt Full time

**Role : International Customer Service Advisor**

Experience : Fresher to 7 years of experience into International Voice Process

Location : Bangalore

Shift : Night Shift

Salary:
For Freshers : 25K CTC

6 Months of experience : up to 28K CTC

7 Months to 3 years : Up to 40K CTC

5 years to 7 years : Up to 60K CTC

Education : HSC / Graduation

Notice : Immediate

**Detailed JD**

**Overall, Purpose of Job**- Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction.
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Strive and achieve SLA target and business outcome indicators defined by the client

**Job Responsibilities / Authorities**
- Walk customers/ Provide navigational support on self-service portal
- Adhere to all company or departmental policies and procedures (personnel and operational)
- Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process
- Maintain regular and punctual attendance in line with company policies and procedures
- Minimise customer complaints and escalations by providing exceptional service and call control

**Knowledge & Skill Requirement**
- Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer
- Good technical aptitude with an ability to learn quickly
- Excellent verbal and written communication skills Experience Profile
- Prior international BPO work experience preferred
- Fresher’s acceptable

**Personal Attributes**
- Able to work on a flexible basis as determined by the business needs
- Ability to work under pressure
- Team worker
- Positive Attitude
- Quick Learner
- Punctual and Disciplined
- Good Communication skills
- Customer Focussed

Pay: Up to ₹400,000.00 per year

**Benefits**:

- Provident Fund

Schedule:

- Monday to Friday
- Night shift
- US shift
- Weekend availability

**Experience**:

- International Voice process: 1 year (required)

Shift availability:

- Night Shift (required)

Work Location: In person

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