International Customer Service Advisor

2 days ago

Bengaluru Karnataka, India Accentrix Solutions Full time

Job Title: International Voice Customer Support
Job Responsibilities:

- Handle inbound customer calls from different regions.
- Resolve customer inquiries, issues, and complaints promptly and effectively.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with other departments to find solutions to customer problems.
- Follow communication procedures, guidelines, and policies.
- Provide timely and accurate information to customers.
- Identify and escalate complex issues to the appropriate personnel.

Qualifications:

- 12th or bachelor's degree is preferred.
- Previous experience in customer service or call center operations.
- Strong oral and written communication skills.
- Ability to handle stressful situations with professionalism and patience.
- Familiarity with customer service software and tools.
- Flexibility to work various shifts, including weekends and holidays.
- Multilingual abilities are a plus.

**Skills**:

- Excellent verbal and written communication.
- Customer relationship management (CRM) software.
- Problem-solving abilities.
- Active listening.
- Time management.
- Cultural sensitivity.

For more call on 8951377471 - HR Tibah
looking for immediate joiners (within 2 days) with all documents

**Job Types**: Full-time, Permanent

Pay: ₹10,550.08 - ₹33,625.26 per month

**Benefits**:

- Health insurance
- Leave encashment
- Life insurance
- Provident Fund

Schedule:

- Rotational shift

Supplemental Pay:

- Performance bonus
- Quarterly bonus
- Shift allowance

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)

Work Location: In person

**Speak with the employer**
+91 8951377471

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