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Customer Care Executive

2 weeks ago

Lucknow District Uttar Pradesh, India Aviyana venture Full time

**Key Responsibilities**:

- Make outbound calls to prospective international customers or receive inbound calls as required.
- Explain products/services to customers and answer queries effectively.
- Maintain strong knowledge of products and services to provide accurate information.
- Convert leads into sales (for sales-based roles) or resolve customer complaints efficiently.
- Maintain call logs, update CRM systems, and provide regular reports to supervisors.
- Follow call scripts, compliance guidelines, and communication etiquette.
- Achieve assigned targets such as call volumes, conversions, or customer satisfaction.
- Collaborate with internal teams to escalate issues and ensure smooth operations.

**Requirements**:

- Minimum qualification: High school diploma / Graduate (preferred).
- Proven experience as a telecaller or similar role, preferably in an international process.
- Excellent verbal communication skills in English (mandatory); knowledge of other foreign languages is a plus.
- Ability to work in night shifts / rotational shifts (as per international time zones).
- Strong listening skills and problem-solving ability.
- Pleasant voice, confident tone, and professional attitude.

**Preferred Qualifications**:

- Experience in BPO/KPO/international call center.
- Knowledge of sales techniques or customer service best practices.
- Ability to handle pressure and multitask effectively.

**Job Types**: Full-time, Permanent

Pay: Up to ₹30,000.00 per month

Schedule:

- Night shift

Work Location: In person