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Servicenow Solution

2 weeks ago

Navi Mumbai, India Cybatics Inc Full time

**JOB DESCRIPTION**

**Experience**:

- 5-7 years experienced in administration/implementation/configuration of an ITSM solution in medium to large organization
- 2 to 3 years experience in implementation/configuration of **ServiceNow **ITSM solution
- Experienced in ITIL Process Definition, Integration Solutions, Architecture level configurations, Converting Business Requirements into Technical Solutions
- Lead at least a couple of Implementation projects in ITSM area, 1 complete Implementation lifecycle for ServiceNow
- Past work experience with industry leading providers of ITSM tools

**Responsibilities**:

- Responsible for handling a team of ServiceNow resources, providing necessary guidance for Implementation, Integration, Data transfer, Support and Development including enhancement requests
- Responsible for developing/administering technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and beyond.
- Good practice web programming techniques to configure robust solutions utilizing the ServiceNow platform while making informed recommendations to process users.
- Applies innovative technology to business processes in order to develop new solutions and troubleshoot issues
- Consults with business analyst/Process Leaders to develop appropriate technical solutions in Service Now
- Follows up on outstanding development needs and provides timely status reports to the project manager
- Advises on options, risk and impacts on business/ITIL processes
- Communicates technical problems and solutions to both technical and non-technical audiences

**Skills Overview**:

- ServiceNow platform implementation, development, support, enhancement
- ServiceNow Discovery Configuration, Run Book Automation preferred
- Knowledge of web based development languages; specifically JavaScript, Ajax, HTML, CSS
- Strong customer service and excellent verbal/written communication
- Excellent attention to details, ability to multitask, and effective time management skills
- ITIL certified desired

**Salary**: Up to ₹1,500,000.00 per year

Jadwal:

- Day shift

Tunjangan:

- Cell phone reimbursement
- Flexible schedule
- Health insurance
- Internet reimbursement
- Life insurance
- Paid sick time
- Provident Fund
- Work from home

Upah Tambahan:

- Commission pay
- Joining bonus
- Yearly bonus

**Experience**:

- total work: 2 years (preferred)

License/Certification:

- ITSM/Servicenow certification (preferred)