Servicenow Lead

Job Description:

We are seeking a talented Senior ServiceNow Developer//technical lead to join our team and help us in designing, developing, and implementing solutions within the ServiceNow platform. As a Senior ServiceNow Developer, you will be responsible for analyzing business requirements, configuring applications, building workflows, and customizing ServiceNow applications to meet the needs of our organization.

Responsibilities:

• Creates and delivers ServiceNow solutions that consider long-term technical architecture, process design, and ServiceNow technical standards
• Supports the engagement efforts related to platform-wide process definition, re-engineering, improvement, and gap analysis of current/future-state processes and functionality during workshops with key sponsors and stakeholders
• Advises stakeholders in their efforts to take advantage of the ServiceNow Platforms capabilities to improve their existing processes
• Leads technical aspects of project delivery and solution delivery for projects, sometimes providing oversight and unit testing of partner resources development
• Serves as a lead member of an overall engagement project team focused on delivering successful and substantive stakeholder outcomes
• Develop and maintain ITSM applications on the ServiceNow platform, ensuring high performance and responsiveness.
• Customize and configure ITSM modules, including Incident, Problem, Change, Service Request, and Knowledge Management, Service Catalog
• Leads design workshops across multiple ServiceNow products and capabilities.
• Drafts technically focused user stories, acceptance criteria, testing strategy, and knowledge transfer while supporting stakeholders in reviewing and approving them
• Guides and provides ad-hoc oversight/training for the system administrators
• Develops required integration components (SSO, LDAP, etc.) with multiple systems
• Develops required portal components
• Develops required scoped applications
• Juggles multiple, complex projects/initiatives
• Promotes continuous improvement practices for delivery/engagement materials
• Provides training and mentoring to other members of the ServiceNow delivery team.
• Configure and customize ServiceNow modules including but not limited to Incident Management, Change Management, Problem Management, Human Resources and Service Catalog.
• Develop, maintain, and Troubleshoot ServiceNow workflows, UI design, forms, reports, and dashboards.
• Must be proficient at CMDB maintenance task, configuring Mid Servers and managing rules to eliminate duplication of CI items.
• Implement Discovery and CMDB best practices within the ServiceNow platform
• Develop discovery patterns for new devices
• Collaborate with cross-functional teams including IT, operations, infrastructure, and support teams to ensure successful implementation and integration of ServiceNow solutions.
• Provide technical expertise and support to end-users, administrators, and stakeholders.

Requirements:

Minimum of 6 years of experience as a ServiceNow Developer or similar role.

Demonstrated success implementing solutions across ITSM, and ITOM

Deep understanding of ITIL practices, CMDB architecture and the Common Service Data Model (CSDM).

Extensive experience with ITOM Discovery (both on-premises and cloud), Service Mapping, Event Management, Service Catalog, and IT Asset Management

Proficient in scripting and integrations using Glide API, JavaScript, REST and SOAP.

Skilled in developing dashboards and reports, with a focus on Performance Analytics.

Proficient in ServiceNow platform administration, development, and customization.

Proven experience as a ServiceNow Developer, working with the ServiceNow platform like Business Rule, Script, UI Policies, UI Actions, Inbound Actions, Workflows and Flow Designers.

Experience with ServiceNow integration technologies (REST, SOAP, MID Server, etc.) and web technologies (HTML, CSS, JavaScript).

Strong understanding of ITIL processes and best practices.

Excellent problem-solving skills and attention to detail.

Experience with ServiceNow SecOps, GRC, HR a plus

Experience with Business Rules, Workflow, Identification Rules, Workspaces and External Portals

Knowledge of SAML, Active Directory, or LDAP

Strong communication and collaboration skills.

Bachelor's degree in computer science, Information Technology, or related field.

Required ServiceNow certification:

Certified System Administrator

Certified Application Developer

Preferred additional ServiceNow CIS certification with preference for the following:

CIS – IT Service Management

CIS – Discovery

CIS – Service Mapping