Customer Service Executive Us Operation

2 days ago


Kharghar Navi Mumbai Maharashtra, India Orbit Associate Full time

DESIGNATION **:Executive - Customer Delight Team (USA Operations)**

**Basic JD**:

- Good English written and verbal communication skills.
- Must have an interest in working with Customer Pricing / Business Development /Service / Customer Delight Team for Shipping and Freight forwarding company
- Customer Coordination.
- Handling complete operation for USA imports (SEA & AIR).
- Maintain daily records in the USA Import Sheet for day-to-day work.
- Working with different carriers (Sea+Air) in different locations to get cargo or containers to be cleared.
- Handling complete brokerage for customers who require this service from us.
- Handling trucking with different trucking carriers (local + MNC) around the USA.
- Getting follow-ups with truckers on rates for new trucking queries as per customer request.
- Book the trucking schedule from their website for different customers with different locations.
- Getting follow-up with truckers for trucking invoices after the delivery is done.
- Maintain daily operation physically for all customers.
- Working on different queries with providing them quotations as per their requirements.
- Making quotations for trucking and brokerage queries.
- Making arrival notices.
- Making release orders.
- Taking follow up with the customs broker for customs clearance of cargo by providing complete details of arriving cargo.(AMS info/carrier arrival notice/invoices and packing list/HBL copies/POA for new customer)
- Providing a complete set of documents to the accounts department for making invoices.
- Get that invoice checked with an authorized person and send it to customers.
- Taking follow-up with customers for checks and OBL copies if we are only forwarders in that job.

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹30,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Monday to Friday

Supplemental Pay:

- Performance bonus

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person



  • Navi Mumbai, Maharashtra, India Insight Customer Call Solutions Ltd Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Roles and ResponsibilitiesHandle customer queries via phone calls, emails, or chats to resolve their concerns in a timely and professional manner.Provide accurate information about products/services to customers based on their needs and preferences.Identify opportunities to upsell/cross-sell relevant products/services to increase revenue growth.Maintain...


  • Navi Mumbai, Maharashtra, India Emperia Group Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    Company DescriptionAt Emperia Group, we develop exceptional spaces in Mumbai and Navi Mumbai using the finest designs and craftsmanship, backed by unparalleled quality and service. We have evolved significantly from our humble beginnings, embracing a culture and value-based system that defines our identity and operations. Our commitment to accountability...


  • Navi Mumbai, Maharashtra, India Talent Corner Hr Services Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Customer Service Executive - Manage customer interactions ensuring smooth operational processes. 1 year of experience in handling customer queries & coordination efficiently for Shipping & Logistics Company. Location: Vashi


  • Borivali West, Mumbai, Maharashtra, India FinRight Technologies Pvt. Ltd. Full time

    **Who are We?** We are an early-stage fintech startup dedicated with the noble mission of helping people with their personal finance queries and challenges by providing end-to-end assistance. We're a team driven by the purpose of supporting individuals through empathetic and unbiased service. Operating with high integrity and customer empathy, we aim to...


  • Navi Mumbai, Maharashtra, India Mswipe Technologies Pvt. Ltd Full time

    Hi, Mswipe Technologies Pvt. Ltd. Hiring Customer Support Executive Location: Mumbai (Lower Parel) Division/Department: Helpdesk Reports to: Team Leader Essential Duties and Responsibilities: - Resolve customer tickets over m-desk/ ERP, calls and social media. - Quick turnaround time to answer customer queries and update tickets - Identify and assess...


  • Navi Mumbai, Maharashtra, India NARITH BUSSINES SERVICE Full time

    Urgent Hiring For BPO Customer service international Evening shift 5pm to 2 am Must have experience in BPO for Customer service executive Minimum 1 Years of experience Required in escalation/complaint handling **Freshers with Excellent comms required **Must Have A Good Communication Skill in English Must have good Customer service skill and Convincing...


  • Mumbai, Maharashtra, India Prime Services Private Limited Full time

    **Job Overview**: **Key Responsibilities**: - Handle inbound/outbound customer interactions via voice calls. - Resolve queries, provide information, and deliver outstanding service with courtesy and professionalism. - Maintain detailed and accurate call logs and follow standard operating procedures. - Achieve performance targets related to quality,...

  • Operation Executive

    7 days ago


    Kharghar, Navi Mumbai, Maharashtra, India Genix Resources Pvt. Ltd Full time

    A. Job Title**:OPERATION Executive (PAN INDIA BASIS)** B. Department**:Operation Department** **C. Hierarchy Level: Middle Management** **D. Gender Preference : Male** **E. Reporting to: General Manager** **JOB BRIEF** The Operations Manager is responsible for overseeing the day-to-day operations of the Packers & Movers Company. This role involves...


  • Navi Mumbai, Maharashtra, India WHITE FORCE OUTSOURCING SERVICES PRIVATE LIMITED Full time

    **Position**: Customer Service Executive **Job Location**: Veshvi, Navi Mumbai.**Experience Required**: Min 1 to 2 years’ experience in customer service profile with good written & verbal communication. (Fresher with Good verbal & written communication can be considered)**Qualification**: Graduate in any stream from recognized university. Residents of...


  • Vashi, Navi Mumbai, Maharashtra, India BV Full time

    **Job Designation: Operations Executive (**Engage in a professional international process with the convenience of day shifts**)**: - **Job Location**:Turbhe, Navi Mumbai** **Excellent written and verbal proficiency in English is essential for this role.** **Responsibilities**: - Stay informed about visa policies, travel destinations, and immigration...