Customer Service Operations Executive

2 days ago

Borivali West Mumbai Maharashtra, India FinRight Technologies Pvt. Ltd. Full time

**Who are We?**

We are an early-stage fintech startup dedicated with the noble mission of helping people with their personal finance queries and challenges by providing end-to-end assistance. We're a team driven by the purpose of supporting individuals through empathetic and unbiased service. Operating with high integrity and customer empathy, we aim to make a real difference in people's financial lives.

**Why This Isn't Just Another Job**:
You will be joining our founding team, and become instrumental in shaping the future of our company. This role is central to our scale and will give the enriching experience of being a micro business owner. We believe in autonomy and trust. If you resonate with our purpose and are excited about making an impact, we'd love to have you on board

**Responsibilities**:

- **Ownership of Customer Service Operations**: Monitoring and execution of customer service operations across personal finance domains such as provident funds, investments, insurance, etc.
- **Collaborate with the Team**: Work closely with the customer servicing team to understand and execute requirements efficiently.
- **Customer Communication**: Engage with customers on a periodic basis to ensure their needs are met and gather feedback.
- **Process Management**: Optimise operational processes by implementing relevant software and procedures to enhance efficiency.

**Qualifications**:

- **Education**: Must be a graduate.
- **Passion for Personal Finance**: Strong understanding of and enthusiasm for the personal finance sector.
- **Communication Skills**: Excellent verbal and written communication abilities.
- **Personal Attributes**: Curious, fast learner, independent, and ambitious.
- **Experience**: Prior experience in customer servicing is a plus but not mandatory.

**If you're ready to embark on a fulfilling journey with us, we'd love to hear from you**

**Join us and be a part of something meaningful.**

Pay: ₹200,000.00 - ₹650,000.00 per year

**Education**:

- Bachelor's (required)

**Experience**:

- Operations: 1 year (preferred)
- total work: 1 year (preferred)

**Location**:

- Borivali West, Mumbai, Maharashtra (preferred)

Work Location: In person

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