Customer Service

10 hours ago

Borivali, India Dazzlez Full time

Role Overview

This dual-function role combines store management excellence with customer relationship mastery. You'll oversee daily operations, drive sales targets, manage the retail team, and ensure every customer interaction reflects our luxury brand values. The ideal candidate thrives in Mumbai's competitive luxury retail landscape and understands the nuances of high-value jewelry sales.

Key Responsibilities

Customer Service Excellence:

  • Greet and engage customers with personalized attention, understanding their preferences and jewelry requirements
  • Build strong relationships with VIP clients and wedding customers through exceptional service delivery
  • Handle customer inquiries, complaints, and after-sales service with professionalism and discretion
  • Develop customer profiles and maintain detailed CRM records for follow-up and relationship building
  • Guide customers through jewelry selection, explaining product features, diamond certifications, and care instructions

Store Management & Operations:

  • Manage daily store operations including opening/closing procedures, cash handling, and security protocols
  • Oversee inventory management, stock levels, and coordination with Mumbai suppliers
  • Ensure visual merchandising standards align with luxury brand image and seasonal campaigns
  • Lead and motivate the sales team to achieve individual and store targets
  • Monitor KPIs including sales performance, customer satisfaction, and team productivity

Sales & Business Development:

  • Drive store sales targets and implement growth strategies for the Mumbai market
  • Execute promotional campaigns, seasonal events, and VIP customer experiences
  • Collaborate with marketing team on local market initiatives and customer acquisition
  • Analyze sales trends and provide insights for inventory planning and product assortment

Required Qualifications

  • 3-5 years experience in luxury retail store management, preferably jewelry or fashion in Mumbai
  • Strong background in customer service excellence and relationship management
  • Proven track record of achieving sales targets in Mumbai's competitive retail environment
  • Knowledge of diamonds, gold jewelry, and precious metals (training provided)
  • Excellent communication skills in Hindi, English, and Marathi
  • Leadership experience with team management and development capabilities

Technical Skills

  • Proficiency with POS systems, CRM software, and inventory management tools
  • Basic knowledge of digital marketing and social media for store promotion
  • Understanding of luxury retail operations and visual merchandising principles

What We Offer

  • Competitive salary package with performance-based incentives
  • Opportunity to build Dazzlez.CO's flagship presence in Mumbai's luxury market
  • Professional development in luxury retail and jewelry expertise
  • Dynamic work environment in Mumbai's premier shopping destinations
  • Employee benefits including insurance and professional growth opportunities

Apply Now: Send your resume with luxury retail experience to

Preferred Candidate: Experienced luxury retail professionals from Mumbai's jewelry districts (Zaveri Bazaar, BKC, Palladium Mall area) with proven customer service excellence and store management success.

Job Type: Full-time

Pay: ₹50, ₹120,000.00 per month

Experience:

  • Luxury Sales: 3 years (Preferred)

Work Location: In person

  • Customer Services

    10 hours ago

    Borivali, India Infinity freight services Pvt Ltd Full time

    Job Title: Import Customer Service ExecutiveIndustry: Freight Forwarding / Logistics Location: Borivali, Mumbai Timings: 9:30 AM – 6:00 PMWorking Days: Monday to Friday, Alternate Saturdays Off (2nd & 4th) & Alternate Saturdays Half-Day (1st & 3rd till 1:30 PM) Key Responsibilities Handle complete import documentation including Bill of Lading, Bill of...

  • Customer Service Executive

    9 hours ago

    Borivali, India Seven Consultancy Full time

    Handle inbound customer calls with professionalism.Maintain a daily target of minimum 60 calls.Provide accurate information regarding products, services and policies.Resolve customer complaints and concerns within defined timelines. Required Candidate profile 1-3 years of experience in customer serviceAny Graduate can applyCandidate must have good...

  • Hiring For Inbound Customer Service

    7 hours ago

    Borivali, India Matrimony Full time

    Hiring for English |Bengali | Oriya | Hindi Voice Process Contact Person : Rasika HR Call & WhatsApp) | Mention Rasika - HR as Reference" in your resume while coming for Walk-in. Venue: , 1st Floor , B Wing, Kaledonia Building, Sahar Road, Andheri East, Mumbai . PIN Landmark: Opposite to D-Mart Note: Strong Communication in English with regional Language...

  • Hiring For Customer Service Associate

    10 hours ago

    Borivali, India Firstsource Full time

    HIRING FOR INTERNATIONAL Voice JOB LOCATION: Athena tower, Goregaon west Education Qualification: Graduate fresher and HSC with experienced can apply (Commerce & Arts can Apply). SKILLS REQUIRED: Excellent verbal and Written communication skills. Basic Computer Knowledge. SHIFTS:5 Days Working & 2 Rotational Week Off. Transport boundary: Western line-...

  • Customer Service Executive

    2 weeks ago

    Borivali, Mumbai, Maharashtra, India Venture Quest Full time

    Customer Service executive Pure Inbound Process Handling customer queries over call 5 days working, 2 days off Day rotational Shift Excellent communication skill in English is required Graduation Mandatory UG + 6 Months of on paper experience can apply Fresher / Experienced both can apply Immediate joiners only **Job Types**: Full-time, Permanent,...

  • Customer Service Representative

    2 weeks ago

    Borivali, Mumbai, Maharashtra, India Emson Industries Full time

    Any Graduate with 0.6 to 2 years of experience in customer service - Responsible for handling calls related to our products - Responsible in guiding customers and providing details as requested by them - Responsible in resolving customer queries and providing solutions If interested contact on - 9152101611. **Job Types**: Full-time, Fresher Pay:...

  • Customer Service Executive

    5 days ago

    Borivali, Mumbai, Maharashtra, India Emson Industries Full time

    Responsible for In-bound and Out - bound calling. - Responsible in guiding customers and providing details as requested by them. - Responsible in resolving customer queries and providing solutions. **Job Types**: Full-time, Permanent, Fresher Pay: ₹10,000.00 - ₹15,000.00 per month **Education**: - Higher Secondary(12th Pass)...

  • Customer Service Executive

    1 week ago

    Borivali, Mumbai, Maharashtra, India Wama Technology Full time

    **Customer Support Executive** **Selected intern's day-to-day responsibilities include**: 1. Working on finding and gathering data from Google & Linkedin 2. Calling to respective client/partner 3. Managing the data in Excel 4. Sharing reports with management **Skills** 2. English Proficiency (Spoken) 3. English Proficiency (Written) 4. LinkedIn Marketing 5....

  • Customer Service Representative

    2 weeks ago

    Borivali, Mumbai, Maharashtra, India KGK Group Of Companies Full time

    **Roles & Responsibilities**: - Ability to generate sales through effective clienteling. - Maintain continuous and effective communication with client through sales cycle - Use extensive diamond and bespoke product knowledge for Customer Service - Oversee all facets of sales transactions - Identify client needs - Making Cold Calling to existing and new...

  • Customer Service

    2 weeks ago

    Borivali, Mumbai, Maharashtra, India Ambient Consultancy LLP Full time

    MUST HAVE 2+ YEARS experience working in Australia BPO or other Australian industries. Fluent communication skills in Aussie English is a must Skills required: - Administrative support - Customer service - Outbound calling - Data entry - Market research - Social media management - Strong communication skills Pay: ₹10,531.18 - ₹40,000.00 per...