Customer Service Representative

7 days ago


Borivali Mumbai Maharashtra, India KGK Group Of Companies Full time

**Roles & Responsibilities**:

- Ability to generate sales through effective clienteling.
- Maintain continuous and effective communication with client through sales cycle
- Use extensive diamond and bespoke product knowledge for Customer Service
- Oversee all facets of sales transactions
- Identify client needs
- Making Cold Calling to existing and new customer to understand their needs
- Organize all customer information in our CRM
- Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.

**Desired Skills**:

- Professional selling skills and exceptional interpersonal skills - understand fundamentals of how to sell and adapts style depending on the clients requirement
- Knowledge of Gems & Jewelry industry preferred
- Strong verbal communication skills along with active listening
- Familiarity with computers, especially CRM systems and excel
- Ability to multi-task, set priorities and manage time effectively
- Ability to continuously adapt as the business evolves and grows
- Team player
- British accent preferred.

**US Night Shift Timing**: 7:00 PM to 4:00 AM

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹35,000.00 per month

Application Question(s):

- How many years of experience do you have into Customer Support/ Sales?
- Are you comfortable in working for Night shift?
- What's your current CTC?
- What's your expected CTC?
- What's your notice period?

**Language**:

- English (required)

Work Location: In person



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