Customer Service Representative

2 weeks ago

Marine Lines Mumbai Maharashtra, India Aertrip Full time

Location: Mumbai - Marine Lines

Type: Full Time

Job Time: 10 Hours shifts

**Opportunity**:
**Your Part**:

- Manage Retail, Walk-ins, Counter Sales, Corporate and Sub-agent customers;
- Convey the benefits of Aertrip to customers and persuade them;
- Generate leads via networking and convert them to members;
- Create and maintain a rapport with all clients via phone and regular visits, a clean conduct and reputable and responsible service offering;
- Have great negotiation skills with suppliers and customer;

**Preferred Qualification & Experience**:

- Should be a High School Graduate from an English medium school;
- 2+ years of hands-on experience as a support representative in a travel background BPO or company;
- 3+ years experience in sales, marketing, BPO, customer service roles;
- Diplomas and formal training in this field is a plus.

**Preferred Skills & Abilities**:

- As a customer service representative- Fluent in written and spoken English;
- Fluent in speaking Hindi;
- Fluency in any additional language is a plus;
- Proficient with computers and software such as Microsoft Office;
- Proficient in customer support systems and procedures: ticket / case generation and step-by-step resolution;
- Proficient in call centre systems and setups;
Should have excellent interpersonal skills;
- Exemplary customer service skills
- Should be quick in understanding customer’s problems and identifying possible solutions;
- Ability to handle demanding customers with patience and professionalism;
- Ability to handle angry, unhappy, misbehaving, offending customers tactfully. (At Aertrip, no employees is expected to give up on their dignity);
- Read from a dynamic prepared script that applies to the situation at hand
- Adjust scripts as necessary to target the individual interests of clients
- Collect customer information pertinent to business objectives, such as name, address, demographic and financial information
- As a Team Player:
- Thrive in a variable and demanding start-up environment;
- Co-ordinate with internal employees;
- Displays courteous and professional attitude;
- Take initiative;
- Learning and adapt quickly;
- Maintain a positive attitude.

  • Customer Service Representative

    2 weeks ago

    Vashi, Navi Mumbai, Maharashtra, India Altius Customer Services Pvt Ltd Full time ₹ 2,00,000 - ₹ 2,40,000 per year

    Hiring for Customer Service RepresentativeVoice ProcessNeed excellent communication skills written and verbalMinimum 1 year of experience requied in customer serviceDay shift upto 25k in handLocation_ VashiJob Types: Full-time, PermanentPay: ₹20, ₹24,000.00 per monthBenefits:Provident FundLanguage:English (Preferred)Hindi (Preferred)Work Location: In...

  • Customer Service Representative

    1 week ago

    Vashi, Navi Mumbai, Maharashtra, India Insight Customer Call Solutions Full time

    **Responsibilities**: - Respond to customer inquiries, concerns, and feedback - Resolve product/service issues efficiently and professionally - Provide product information, pricing, and availability - Process orders, returns, and exchanges - Escalate complex issues to senior teams - Maintain accurate customer records and feedback - Meet or exceed customer...

  • Customer Service Representative

    1 week ago

    Mumbai, Maharashtra, India Grow Foundation Full time

    **Customer Service Representative** We are looking for a motivated and customer-focused individual to join our team as a **Customer Service Representative**. You will be responsible for handling customer inquiries, resolving complaints, and providing information about products and services in a professional manner. **Responsibilities**: - Handle inbound...

  • Customer Service Representative

    1 week ago

    Malad, Mumbai, Maharashtra, India Accentuate Technologies Full time

    Problem resolutionCustomer service representatives help customers resolve issues and complaints. They may try to identify the root cause of a problem and provide a solution. - Product knowledgeCustomer service representatives need to have a good understanding of the company's products and services. They may use this knowledge to answer customer questions and...

  • Customer Service Representative

    2 weeks ago

    Kurla, Mumbai, Maharashtra, India Madhuban toyota Full time

    We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and...

  • Customer Service Representative

    2 weeks ago

    Mumbai, Maharashtra, India, Maharashtra LUZO Full time

    Company DescriptionLUZO is an asset-lite curated marketplace of premium salons. Our user-friendly mobile application, available on both Android and iOS, allows you to browse through premium salons and spas in your vicinity and choose from a wide array of services they offer. You can schedule, reschedule, and cancel appointments with ease, and avail exclusive...

  • Customer Service Representative

    5 days ago

    Mumbai, Maharashtra, India Jade Stays Full time

    **Job Title: Customer Service Representative - Hospitality** **Location**: Mumbai / Remote **Job Type**: Full-Time **Experience Required**: 2 Year **About Us**: At Jade Stays, we are passionate about creating unforgettable hosting experiences for our customers across our properties in Mumbai. We run Airbnb properties across Mumbai and are looking for a...

  • Customer Service Representative

    1 week ago

    Bandra, Mumbai, Maharashtra, India H.K.Jewels Pvt.Ltd Full time

    A customer service representative's job is to interact with customers to answer questions, resolve complaints, and provide information about products and services. Customer service representatives are the face of a company and are expected to be professional, helpful, and personable. Here are some responsibilities of a customer service representative: -...

  • Customer Service Representative

    3 weeks ago

    Mumbai, Maharashtra, India, Maharashtra NetRTech Solutions LLP Full time

    Job descriptionCompany DescriptionNetRTech Solutions LLP is a technology consulting and project execution company. Our expertise lies in placements, product development, sales, and training. We strive to deliver innovative solutions and exceptional customer service to our clients.Role DescriptionThis is a full-time on-site role for a Customer Service...

  • Customer Service Representative

    1 week ago

    Mumbai, Maharashtra, India Pragyani Business Solutions Full time

    We are currently hiring for the position of **Customer Service representative.** **Job Requirements**: - Excellent command of the English language both written and verbal. - Minimum 1 year of experience in a Customer Service process (Voice or Non-Voice), in either Domestic or International BPO. - Willingness to work in rotational shifts, including night...