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  Service Desk

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  Service Desk Analyst

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  Pune, Maharashtra, India Capita Full time US$ 40,000 - US$ 80,000 per year

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  Service Desk

  3 weeks ago

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  Job Description- Provide first and second-level technical support to end-users via phone, email, and remote assistance tools.- Troubleshoot and resolve hardware, software, network, and application-related issues within defined SLAs.- Log, track, and manage incidents, service requests, and problem tickets in the ITSM tool.- Escalate complex technical issues...