Call Center Executive

2 days ago


Nashik, India Impact HR & KM Solutions Full time

Management and Resolve Customer Complaints
- Sell Products and Place Customer Orders in the Computer System
- Identify and Escalate Issues to Supervisors
- Provide Product and Service Information to Customers
- Research Required Information Using Available Resources
- Research, Identify, and Resolve Customer Complaints Using Applicable Software
- Process Orders, Forms, and Application
- Route Calls to Appropriate Resources
- Document all Call Information According to Standard Operating Procedures
- Recognize, Document, and Alert the Management Team of Trends in Customer Calls
- Follow Up Customer Calls Where Necessary
- Upsell Products and Services
- Experience- 0 - 3 Years- Salary- 2 Lac To 2 Lac 25 Thousand P.A.- Industry- Analytic and Business Intelligence- Qualification- Higher Secondary, Vocational Course, Diploma, Advanced/Higher Diploma, Professional Degree, Other Bachelor Degree, B.A, B.B.A, B.Com- Key Skills- Telecalling BPO Telemarketing Telesales Voice ProcessAbout Company
- Contact Person- Impact HR n KM Solutions- Address- HR Impact, B-8, Ravi Chamber Basement, Below Laminate Gallery, Near Canada Corner Signal, Nashik-2- Mobile- 8793740165



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