Public Relations Officer

3 days ago


Kochi Kerala, India Maijo Moto Maruti Suzuki Full time

Welcome and assist customers visiting the service center.
- Manage customer inquiries regarding service status, estimates, and delivery.
- Coordinate between customers and service advisors for seamless communication.
- Address and resolve customer grievances related to service, billing, or delays.
- Maintain service follow-up calls and feedback collection after vehicle delivery.
- Organize customer satisfaction programs, service camps, and loyalty initiatives.
- Maintain accurate records of customer interactions, complaints, and resolutions.
- Ensure high levels of customer satisfaction and handle escalations professionally.
- Support in preparing MIS reports related to customer feedback and complaint closure.
- Promote service-related offers, AMC (Annual Maintenance Contracts), and value-added services.

**Job Types**: Full-time, Permanent

Pay: ₹13,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Internet reimbursement
- Life insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Fixed shift

Supplemental Pay:

- Commission pay
- Performance bonus
- Yearly bonus

Work Location: In person



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