Customer Service Advisor

3 days ago

Remote, India EXCEVO LTD Full time

**Associate - Customer Service (Chat Process) - PART TIME 3 DAY PER WEEK**

**START DATE: 06/12/22 (APPROXIMATELY)**

**YOU MUST HAVE A LAPTOP/PC FOR THIS ROLE. THE ROLE IS 3 DAYS PER WEEK** **AND HOUR SPLIT IS BELOW.**
- **3 Days per week between 12:30 - 20:00 IST**

Excevo is a leading B2B technology and outsourcing service provider company based out of England providing business and technical expertise to the global online industry.

Excevo offers a dynamic and rewarding environment for high achievers looking to work and learn alongside like-minded individuals to support out clients.

**Key Responsibilities**:

- Handling customer queries on Web Chat, E-mails and Social Media as per company procedure
- Identify and escalate priority issues to the Team Leader and Ops Team
- Actively participate in team meetings

**Key Performance Indicators**:

- Handle all queries in a polite, professional manner
- Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution
- Escalate any issues to the Team Leader
- Achieve agreed KPIs and Objectives
- Adhere strictly to shift schedules
- Adhere to laid down internal policies, procedures and processes Work collaboratively with the team

**Qualifications**
- Passionate about customer care
- Good typing skill
- Fluent in written and spoken English
- Must be time flexible and able to work in a rotational shift system including Public holidays and weekends
- Positive attitude
- Able to work well under pressure and under minimum supervision
- A fast learner who is able to work with set targets
- Job Location: Remote **(Anywhere in India)**

**Job Type**: Part-time

**Salary**: ₹180.00 - ₹190.00 per hour

Schedule:

- Day shift
- Night shift

Supplemental pay types:

- Overtime pay

Application Question(s):

- Do you have a Laptop/PC with Internet Access?

**Education**:

- Diploma (required)

**Experience**:

- Customer service: 2 years (required)

**Language**:

- English (required)

Work Location: Remote

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