IT Support Admin

7 days ago

Bengaluru Karnataka, India Phenom People Full time

**Job Requirements**Phenom Intro**:
Our purpose is to help a billion people find the right work Phenom is an AI-Powered talent experience platform that is redefining the HR tech space. We have grown into a global organization with offices in 6 countries and over 1,500 employees. As an HR tech unicorn organization, innovation and creativity is within our DNA. Come help us make every talent moment Phenomenal

**What you'll do**:
**Device Troubleshooting & Support**:

- Provide technical support for Windows, macOS, and Ubuntu systems.
- Diagnose and resolve hardware, software, and OS-related issues.
- Ensure timely resolution of IT tickets using Jira Service Management (JSM).

**MDM Management**:

- Deploy and manage devices using Endpoint Central, Mosyle, and other MDM solutions.
- Enforce security policies and ensure compliance with company IT standards.

**Networking & Infrastructure**:

- Assist with basic network troubleshooting, including Cisco Meraki configurations.
- Support network connectivity issues and ensure a stable IT environment.

**Conference Room & IT Setup**:

- Set up and maintain AV equipment, conference room systems, and remote meeting solutions.
- Troubleshoot video conferencing tools and hardware for seamless communication.

**User Access & IT Security**:

- Manage user accounts, access controls, and IT security policies.
- Provide support for VPN, endpoint security, and system updates.

**Work Experience**What you've done**
- 2+ years of experience in IT support or a similar role.
- Strong expertise in Windows, macOS, and Ubuntu troubleshooting.
- Experience with MDM tools like Endpoint Central and Mosyle.
- Familiarity with ticketing systems (e.g., Jira Service Management - JSM).
- Basic knowledge of networking (Cisco Meraki preferred).
- Ability to troubleshoot conference room AV setups and IT equipment.
- Strong problem-solving skills with excellent verbal and written communication.

**Preferred Qualifications**:

- IT certifications (e.g., CompTIA A+, Cisco CCNA, or Microsoft certifications) are a plus.
- Experience with enterprise security policies and endpoint management.
- Familiarity with scripting (PowerShell, Bash, or Python) for automation is a bonus

**Benefits**We want you to be your best self and to pursue your passions
- Health and wellness benefits/programs to support holistic employee health
- Growing organization with career pathing and development opportunities
- Tons of perks and extras in every location for all Phenoms

**Diversity, Equity, & Inclusion**:

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