Facility Executive- Soft Service

JLL supports the Whole You, personally and professionally.
**Job Title**: Facility Executive - Soft Services
**Role Overview**: As a Facility Executive - Soft Services at JLL, you will be responsible for overseeing and managing the day-to-day soft services operations, ensuring smooth functioning of the facility, and maintaining high standards of service delivery for our clients.
**Key Responsibilities**:Administrative Management**:
Oversee day-to-day administration, including generating reports and managing stock trackers
Assist the Facility Manager (FM) and Assistant Facility Manager (AFM) in managing administrative functions, security issues, and facility services
Develop and implement procedures to ensure simplification, accuracy, and reliability of FM work methods
**Supply Chain and Inventory Management**:
Ensure adequate supply of consumables/materials for proper service operation
Enter into supply and service contracts as approved by the client
Maintain appropriate stock levels and escalate issues to ensure availability
**Front Desk and Event Management**:
Oversee front desk activities and serve as the primary point of contact for reception area concerns
Coordinate client event itineraries and F&B arrangements
Foster teamwork and efficiency in café operations during busy periods
**Financial Management**:
Maintain appropriate levels of petty cash to support FM operations
Process vendor invoices in alignment with Amazon finance processes
Conduct statutory compliance checks on all vendor invoices
**Quality Control and Performance Management**:
Routinely inspect all services to ensure performance measures are maintained
Set targets to achieve maximum team performance
Develop policies and procedures for reception-related functions
**Facility Oversight**:
Conduct daily walk-arounds of the facility
Provide after-hours facility assistance as needed
**Operational Risk Management**:
Update and implement Emergency Response plans, including conducting drills
Manage operational audits and compliance
Escalate incidents and problems as necessary
**Performance Objectives**:
Meet or exceed best practices in service provision through contracts
Establish and adhere to policies, procedures, and compliance deadlines as advised by the Operations Manager
Effectively manage the team to ensure high-quality service delivery
**Qualifications and Skills**:
Bachelor's degree in Facility Management, Business Administration, or related field
Proven experience in facilities management, with a focus on soft services
Strong leadership and team management skills
Excellent communication and interpersonal abilities
Proficiency in MS Office and facilities management software
Analytical and problem-solving skills
Knowledge of health and safety regulations and best practices in facility management
Ability to work flexibly, including after-hours when required
At JLL, we offer competitive compensation, comprehensive benefits, and opportunities for professional growth within a dynamic organization committed to excellence in real estate services and technology. Join us in shaping the future of real estate for a better world.
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.