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Customer Support Executive

3 weeks ago

Mumbai, India AMPA ORTHODONTICS PRIVATE LIMITED Full time

**About Skinnsi - **Toothsi launches skincare solutions at home via “Skinnsi” under which we provide skincare services at home that promises unique experience. Our services aren’t just affordable but also available at the click of a button.

**What we can offer**:

- An ego-free work culture and a chance to be a part of the growing start up team.
- The freedom to execute your novel ideas.
- Goals that will push you to the limits of your abilities.
- The opportunity to impact the lives of millions of people with the product that we build.

**key responsibilities**
- Handle about 80-100 calls of customers on-boarded by sales team (Laser hair removal/ Derma facial)
- The initial call will be primarily to book delivery followed by issue resolution and query.
- Handling on successive calls
- Ensure query resolution within 24hrs and ensuring customer satisfaction by achieving delivery and service quality norms
- Handle specific queries pertaining to our services.
- Overall problem solving for patients and coordination as necessary.
- Handle any operations related activities that may be required.
- Tabulate and record responses from all customers on excels.
- Generate relevant reports from the same.
- Schedule appointments for patients and coordinate with the required doctor who shall visit the patient
- Follow up to ensure that appropriate actions were taken on customers' requests.
- Refer unresolved customer grievances or special requests to designated departments for further investigation.
- Analyse quality of calls and strive for improvement.

**Requirements**:

- 2-5 years of experience in Tele Sales/After Sales Support/Customer support
- Excellent communication skills, both written and verbal
- Strong problem solving and analytical skills
- Self-driven, comfortable with a fast-paced, always-on, highly ambiguous environment
- The capacity to grasp quickly and self-learn

**Salary**: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift
- Rotational shift

Ability to commute/relocate:

- Vikhroli, Mumbai - 400070, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (required)
- Hindi (preferred)

**Speak with the employer**

+91-XXXXXXXXXX