Vacancy for Customer Success Associate at Remote

7 days ago

Mumbai, India Talent Corner HR Services Private Limited Full time

**Job Role**: Customer Success Associate

**Location**: Mumbai-India (Remote)

Experience: 10 + years

**Job Description**:

- Set the overall vision and strategic plan for the Account Management organization, focusing on driving product adoption, leading a positive customer experience, and driving growth through gross renewals and net retention improvements.
- Drive customer outcomes, product adoption and customer experience
- Lead the technical assessment as part of the sales process
- Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
- Reduce churn and drive new business growth through greater advocacy and reference ability
- Define and optimize customer lifecycle by driving programs and initiatives to improve engagement approaches based on customer segmentation and leading a culture of continuous improvement
- Build and lead world-class team:

- Recruit and develop a high performing team
- Develop company-wide customer success motion integrating processes, content and data to/from stakeholder organizations (e,g., Marketing, Sales, Product/Engineering, etc)
- Foster collaboration within the organisation team and across customers
- Drive operational practices to track performance of teams and individuals
- Work closely with the sales management and Regional Directors to align on strategies, renewal forecasting, coverage plans, and account opportunities (i.e., opportunities and risks)
- Drive Account Growth Outcomes:

- Expand our revenue in accounts through new sales and up-sell opportunities with our Firm.
- Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
- Reduce churn and drive new business growth through greater advocacy and reference ability
- Deliver transformational leadership so that team is highly motivated and engaged. Be an inspirational role model by challenging and maximizing the strength of the team and aligning their efforts to the mission and vision of the organization.
- Address escalated client issues with speed and urgency, orchestrating resources across the company as appropriate

**Must Have**:
1) Experience 10+

2) Experience in leading the team

3) Experience in managing large BPO customers.

4) Strongly understanding of context operations.

**Salary**: ₹2,000,000.00 - ₹3,000,000.00 per year

Schedule:

- Day shift

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**
+91 9702772544

  • Associate - Customer Success

    7 days ago

    Mumbai, India Alpha Outsourcing & Business Solutions Full time

    **Customer Success Associate responsibilities include**: - Sustaining business growth and profitability by maximising value - Analysing customer data to improve customer experience - Holding product demonstrations for customers **Job Brief**: A Customer Success Associate’s responsibilities include supporting customers as they transition from sales...

  • Customer Success

    1 week ago

    Mumbai, Maharashtra, India Solar Ladder Full time

    Skills - Possess the ability to maintain professionalism under stressful situations - Possess interpersonal skills - Possess excellent verbal and written communication skills Key Responsibilities - Contacting existing customers as well as prospective customers. - Obtaining customer information and other relevant data. - Work with the sales and the customer...

  • Customer Success Associate

    5 days ago

    Mumbai, Maharashtra, India Hemocean outsourcing Full time

    Customer Success Associate Responsibilities - Being the first point of contact for customers and handle all customer inquiries - Building relationships with customers and ensuring they are satisfied with the company’s products and services - Assisting customers with any issues or problems they have - Answering customer questions and providing information...

  • Customer Success Associate

    2 weeks ago

    Mumbai, Maharashtra, India Bluvin Solutions Private Limited Full time

    Mode - Work From Office Location - Gurugram Process - International process Position - Customer Success Associate - L1 Salary - Upto 32K CTC Interview mode - HR Round; Ops round; Versant Round Skillset - Excellent communication skills (Top notch) in English. No Mother Tongue Influence (MTI) or Regional Tongue Influence (RTI), and no grammatical or...

  • Customer Success Associate

    3 days ago

    Mumbai, Maharashtra, India mple Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    About Us is an AI-powered sales training platform for enterprises, designed to deliver scalable, measurable, and impactful training through role-plays and AI-driven evaluations.Our platform allows enterprises to create custom simulations or use pre-built templates, making training more relevant, effective, and impactful. With , companies streamline training,...

  • Customer Success Associate

    1 day ago

    Mumbai, India Talent Corner HR Services Private Limited Full time

    looking for, a passionate and entrepreneurial personnel, for Customer Success Associate. He must not only be interested in building Brand with customer centricity but also exhibit the urge of making a difference in the sales technology space. About Awarathon! We are a first-of-its-kind AI-enabled, video roleplay platform which ensures your sales teams make...

  • Customer Success Associate

    13 hours ago

    Govandi, Mumbai, Maharashtra, India Zama Organics Full time

    **About Us**: **Artisan Grown Organics Pvt.Ltd (Zama)** is a pioneering company in the food industry, committed to delivering high-quality, innovative food products to our customers. Our mission is to enhance the food experience by providing exceptional products and outstanding customer service. We are looking for a motivated Customer Success Associate to...

  • Customer Success Associate

    1 day ago

    Andheri, Mumbai, Maharashtra, India Umanist Staffing Full time

    **Customer Success Associate** Handling existing customers and ensuring smooth renewals of services/products. Building and maintaining strong customer relationships to drive retention & loyalty. Identifying opportunities to upsell and cross-sell additional services. Delivering excellent customer service support to resolve queries and enhance client...

  • Customer Success Associate

    13 hours ago

    Mumbai, Maharashtra, India Eon Group Full time

    Great opportunity for #freshers We are hiring For Associate - Customer Success (Chat Process) Education Qualification: Minimum HSC if experienced, Minimum Graduate if a Fresher CTC: 2.50 to 4.60 LPA Gratuity, Medical Insurance, Annual Performance Bonus and Night shift allowance. Notice Period - 30 days or less 5 Days working location: Mumbai &...

  • Customer Success Associate

    6 days ago

    Mumbai, India Enthral Full time

    Enthral is a leading provider of enterprise-class AI-powered learning platforms - a Learning Management System (LMS) and a Learning Experience Platform (LXP). Covering the entire enterprise learning lifecycle - from content creation to measuring learning's impact on your business, our platforms enable you with all the tools you need for your employee,...