Associate - Campus Training Operations

6 days ago

Thiruvananthapuram Kerala, India UST Global Full time

0 - 5 Years
- 1 Opening
- Trivandrum

**Role description**:
As an Associate in the Campus Training Operations team, you will be responsible for driving the successful execution of technical training programs for new campus recruits. You will serve as the single point of contact for one or more training batches and work closely with external training partners, internal teams, and learners to ensure program effectiveness and learner success.

This role blends operational coordination with stakeholder management and requires strong interpersonal skills, accountability, and a problem-solving mindset.

**Key Responsibilities**:

- **Batch Ownership**: Take complete ownership of assigned training batches. Monitor progress, maintain discipline, and ensure high levels of engagement and learning outcomes.
- **Stakeholder Collaboration**: Coordinate with internal stakeholders (trainers, L&D teams, hiring managers) and external training partners to align on training schedules, content delivery, assessments, and learner progress.
- **Issue Resolution**: Proactively identify risks or challenges faced by learners or trainers and escalate or resolve them promptly.
- **Performance Tracking**: Maintain learner attendance, performance records, feedback, and batch health scorecards. Share timely reports with internal teams.
- **Program Adherence**: Ensure that training programs follow the defined structure, timelines, and expectations as per leadership directives.
- **Learner Support**: Provide guidance and support to learners on expectations, behavior, assessments, and escalation protocols.
- **Communication**: Draft and share communication related to training logistics, schedules, policy reminders, and learner updates.
- 0-5 years of professional experience, preferably in roles involving coordination, mentoring, training, or people engagement
- Strong academic background in Computer Science, IT, MCA
- Excellent verbal and written communication skills
- Confident with Excel, Word, PowerPoint, and handling basic data/reporting
- Problem-solver with a can-do attitude and emotional intelligence
- Willing to work from the office six days a week and travel occasionally to other UST campuses
- Prior exposure to corporate training, other operations role, ed-tech, or L&D environments is a plus

**What You’ll Gain**:

- Hands-on experience in corporate training operations at scale
- Opportunity to influence the early careers of new talent entering the organization
- A collaborative, energetic, and learning-rich environment aligned with UST’s mission of **Transforming Lives**

**Skills**:
Training Coordination,Campus Management

**About UST**:
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

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