Salesforce Product Owner

5 days ago

Jaipur, India HyreFox Consultants Full time

**Responsibilities**
- Can participate/demonstrate work to the client via presentation or orals to articulate developed SFDC features and can propose solutions.
- Enthusiastic, professional, and confident personality, with a focus on customer success.
- Excellent listening, reading and communication skills to fully understand the customer requirements and pain points.
- Driven by customer success with a team player attitude.
- Be able to break down a customer's business process in its component parts, understand where the pain points are and produce good documentation, flowcharts, swim lane diagrams and wireframes.
- Effective participation in discovery workshops and being able to conduct research, formulate questions, understand the client needs and project goals, and create user stories based on the discovery workshop.
- Assist future state design considerations including Prototyping, Asset recommendations, Future State System Context and Future State Process Flows.
- Work closely with project Development, Integration and QA team offshore.
- Assist the implementation team with issue resolution by documenting, prioritizing, reporting, evaluating, researching and resolving impacting issues.
- Participate in functionality review by facilitating the demo.

**What You Will Bring**
- 6+ years relevant experience in Salesforce Business Analyst/ Product Owner role
- Deep knowledge of Salesforce Service Cloud
- Strong understanding of Agile Manifesto and Scrum to guide development teams to higher scrum maturity
- Experience in gathering business requirements, using industry standard business intelligence tools to extract data, formulate metrics, build wireframes, flowcharts and reports
- Strong technical background
- Expert at data visualization and presentation.
- Ability to communicate clear and concise requirements to developers
- Flexible, with the ability to identify, analyze and solve problems systematically in a fast-paced, rapidly-evolving organization
- Ability to take the complete ownership and can work under pressure
- Authors functional design and configuration specification deliverables based on clients’ business requirements
- Work with product owners to handle backlogs and new requests
- Resolve conflicts, remove obstacles that occur and help teams implement changes effectively
- Ensure deliverables are up to quality standards at the end of each sprint
- Help build a productive environment where team members ‘own’ the product and enjoy working on it

**Preferred Credentials**
- Salesforce Certified Administrator Certification
- Salesforce Certified Advanced Administrator Certification (Optional)
- Salesforce Certified Service Cloud Consultant
- Salesforce Certified Business Analyst
- Certified Scrum Master (Optional)
- Certified Product Owner (Optional)

Service Cloud Certification

**Other Details**:

- **Keywords**: Service Cloud Certification must

**Location**
Jaipur

**Job Title**
Salesforce Product Owner (All 5 Locations Open)

**Experience**
6.0 yrs - 10.0 yrs

**CTC**
INR 22.00 lacs - 30.00 lacs

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