Customer Care Executive

3 days ago

Ambattur Chennai Tamil Nadu, India LEADS 2 BUSINESS SOLUTIONS P LTD Full time

**Process**:DBS** **bank - KANNADA process (Voice - outbound)**

Language required **:Kannada Mandatory + English**

Contact HR at **9903307473**

**Job Description/Eligible Criteria**:

- Graduate mandatory
- Fresher/Experienced.

Salary **:21K in hand || 24K CTC**

Shifts **:DAY SHIFT (upto 8PM), any 9 hours**

Working days **:6 days working**

Week-off **:1 week-off**

**1. Customer interaction**:

- Providing accurate information regarding products, services, and policies.
- Handling and resolving customer complaints or issues with empathy and efficiency.

**2. Problem resolution**:

- Investigating and resolving customer problems and concerns promptly.
- Escalating complex issues to the appropriate department or supervisor as needed.
- Documenting customer interactions and solutions for future reference.

**3. Product knowledge**:

- Staying informed about product features, specifications, and promotions.
- Providing product recommendations based on customer needs and preferences.

**4. Communication**:

- Collaborating with other team members and departments to share customer feedback and insights.
- Communicating effectively with team members to ensure a seamless customer experience.

**5. Customer feedback**:

- Gathering and analyzing customer feedback to identify trends and areas for improvement.
- Collaborating with the management team to implement changes that enhance customer satisfaction.

1. One-way Travel (Only Train/Bus options available)

2. One week accommodation

3. Relocation Bonus (2 Months' Basic Pay after 90 days from DOJ)

4. Retention Bonus (Eligible only if he/she has 24 days of attendance in a month)

**Aadhaar number is mandatory**

**Job Types**: Full-time, Permanent

Pay: ₹21,000.00 - ₹24,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Kannada /Malayalam (preferred)

Ability to Commute:

- Chennai G.P.O, Chennai, Tamil Nadu (required)

Work Location: In person

**Speak with the employer**
+91 9903307473

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