Product Support Associate

2 weeks ago

Delhi, India BTL Biotechno Labs Pvt Ltd Full time

**Location: Delhi**
- **It is a desk job and does not include fieldwork or lab work.**_

We are looking for a hard-working, competent, and organized individual from Biotech Background to join our team in Delhi. You will be responsible for managing customer relationships and discovering new leads, keeping a record of stock/inventory, suggesting improvements to processes, and assisting the team.

Job description
- Good knowledge of MS-office especially MS-Excel
- Preparation of quotations in software/excel.
- Should have a good theoretical knowledge of basic Science and biotechnology
- Processes quotations based on deadlines given by potential customers/management.
- Update/Review quotation pricing based on value, product categories, and margins set by management.
- Obtain and maintain current pricing structures, the products datasheet, and product listing updates.
- Work closely with all departments to ensure accurate pricing is shared.
- Additional duties as assigned by Supervisor and/or Management.
- To maintain a database of received/submitted quotations for regular follow-up and necessary records.
- Make Purchase orders
- Prepare documents for Tender and Annual Rate Contracts
- Prepare all the documents related to customs clearance as advised by the management
- Keep a record of stock/inventory
- Conducting Scientific Marketing activities, Workshops, Technical meets, and other customer engagement activities.
- Pre-sales and post-sales support for the sales team in terms of technical information, competitive information, and technical discussions with the prospects
- Providing training & technical support to the clients.

Education and Skills
- Master’s degree in Biotechnology or Science.
- Experience preferred.
- Experience with MS Office.
- Basic Mathematics skills required.
- Having the ability to work under deadlines.
- Ability to prioritize assigned workload.
- Ability to manage time effectively, to prioritize and complete tasks required
- Good communication skills, telephone manners, and tone

Employment Type: Full-time

Monday to Saturday (10:00 Am to 6:00 PM)

**Salary**: ₹325,000.00 - ₹338,000.00 per year

**Benefits**:

- Health insurance
- Leave encashment
- Paid sick time

Schedule:

- Day shift

Ability to commute/relocate:

- Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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