Desktop Support Executive
2 weeks ago
Address user tickets regarding hardware, software and networking
- Ask targeted questions to diagnose problems
- Guide users with simple, step-by-step instructions
- Conduct remote troubleshooting
- Test alternative pathways until you resolve an issue
- Record technical issues and solutions in logs
- Direct unresolved issues to the next level of support personnel
- Follow up with clients to ensure their systems are functional
- Report customer feedback and potential product requests
- Help create technical documentation and manuals
- Setup desktop computers and peripherals and test network connections.
- Test computers to ensure proper functioning of computer systems.
- Train end users on usage of computer hardware and software.
**Job Types**: Full-time, Fresher
**Salary**: ₹8,086.00 - ₹22,781.17 per month
**Benefits**:
- Health insurance
Schedule:
- Night shift
- Rotational shift
Ability to commute/relocate:
- Ulsoor, Bengaluru - 560042, Karnataka: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Diploma (preferred)
**Experience**:
- IT: 1 year (required)
- total work: 1 year (required)
**Speak with the employer**
+91-XXXXXXXXXX
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