Brand Engagement

**Job description**:
Job Title: Brand Engagement & Customer Experience Associate _(Hybrid, Full-Time Role)_

Key Responsibilities:

- **Customer Communication & Query Management**:

- Maintain a high standard of customer service that reflects the values and trust of the UmedMart brand.
- **Abandoned Cart Recovery & Conversion**:

- Reach out to users who have abandoned carts, understand their concerns, offer assistance, and convert potential leads into buyers.
- **Feedback Documentation & Internal Coordination**:

- Record and document customer feedback, pain points, and recurring issues.
- Work with the operations, logistics, and technical teams for quick resolution and experience improvement.
- **Event & On-Ground Marketing Management**:

- Oversee UmedMart stalls during exhibitions, pop-up markets, and partner events across locations (requires travel).
- Coordinate set-up, customer interactions, sales tracking, and branding activities on-ground.
- **Social Media & Influencer Collaboration**:

- Assist in planning and executing the social media content calendar.
- Support posting, content coordination, and community engagement on Instagram, Facebook, LinkedIn, etc.
- Identify and coordinate with relevant influencers and collaborators.
- **Marketplace & Sales Channel Support**:

- Ensure listings are accurate, visually appealing, and optimised for discovery and conversion.
- Aid with lead qualification on platforms like IndiaMart by filtering inquiries and routing to relevant teams.
- **Combo Product Packaging & Support Tasks**:

- Coordinate the creation and bundling of combo packs, including packaging design inputs and logistics readiness.
- Support product merchandising efforts as required across digital and physical touchpoints.

Who You Are:

- Excellent communicator in English and Hindi/Marathi (verbal and written).
- Empathetic, customer-centric, and solutions-focused.
- Strong organisational skills with an eye for detail.
- Confident managing both online and offline responsibilities.
- A proactive team player who enjoys multi-tasking across departments.
- Curious to learn and contribute to a fast-growing, purpose-driven e-commerce brand.

Preferred Skills:

- Prior experience or internship in customer support, marketing, or e-commerce operations.
- Familiarity with tools like Google Workspace, Canva, WhatsApp Business, Shopify, or CRM tools.
- Ability to travel periodically for event/stall execution.
- Understanding of influencer outreach or social media management is a plus.

Why UmedMart?
- Work with a social enterprise creating real impact for rural women artisans and entrepreneurs.
- Gain 360° exposure to customer service, marketing, content, and operations.
- Enjoy a flexible hybrid work model that values your growth and creativity.
- Be part of a young, collaborative, and fast-moving team that’s scaling impact across India.

Location: Hybrid - Primarily remote, with periodic travel for events/stalls.

Role Type: Full-time Compensation: Based on experience & qualifications Start Date: Immediate

**Job Types**: Full-time, Fresher, Contractual / Temporary

Contract length: 10 months

Application Question(s):

- This is a hybrid role that involves working from home (WFH) with occasional travel to Mumbai and Pune for events and stall-related activities. Are you comfortable with this arrangement?
- Please note that you will need to use your **own laptop** for work. If you do not have access to a laptop, you will need to arrange for one prior to the selection. Are you comfortable with this arrangement?

Work Location: In person

Expected Start Date: 25/08/2025

Pay: ₹200,000.00 - ₹250,000.00 per year

Work Location: In person