Store Supervisor

2 days ago

Mumbai Maharashtra, India Burgundy Brand Collective Full time

**Position: Store Supervisor**

**Responsibilities**:

- Delivering an excellent customer service experience on a consistent basis
- Addressing customer concerns in a diplomatic manner, striving for resolution and providing feedback to the Store Manager for the improvement of the process
- Managing retail operations, including cash, store operations, inventory, and shelf life
- Generating management reports to track performance and contribute to merchandising plans.
- Executing store opening and closing protocols efficiently.
- Leading the store operations in the absence of the Store Manager
- Managing e-commerce order fulfilment. Including but not limited to overseeing the entire process from order placement to final delivery, ensuring timely and accurate processing.
- Around 2-5 years in Retail Sales
- Excellent customer handling and communication
- Must be well organized and diligently structured in their approach to any engagement.

**Job Location**:Mumbai
**Reporting Manager**: Store Manager

**About us**:
Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate
- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts - a marketplace for curated gourmet gifts and Ligne Roset - a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India.

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 2 years (preferred)
- Management: 1 year (preferred)
- Retail sales: 2 years (preferred)

**Language**:

- English (preferred)

Work Location: In person

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