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Receptionist in Hospital

2 weeks ago

J P Nagar Bengaluru Karnataka, India LAKME SALON Full time

**Key Responsibilities**:

- **Patient and Visitor Interaction**:

- Greet patients and visitors warmly upon arrival.
- Provide accurate information about hospital services and procedures.
- Address queries and direct visitors to the appropriate departments.
- **Appointment Scheduling**:

- Schedule, reschedule, and cancel patient appointments using the hospital's software.
- Coordinate with doctors, nurses, and administrative staff to manage appointment availability.
- **Check-In and Registration**:

- Assist patients with the check-in process, including filling out forms and verifying insurance details.
- Maintain confidentiality and accuracy in patient data entry.
- **Communication**:

- Answer and manage phone calls promptly and professionally.
- Relay messages to relevant departments or personnel.
- **Billing and Payments**:

- Handle billing inquiries and guide patients through payment processes.
- Issue receipts and maintain records of transactions.
- **Administrative Support**:

- Maintain and organize front desk documents and supplies.
- Prepare daily reports and assist with data entry tasks.
- **Crisis Management**:

- Act calmly and efficiently during emergencies, following established protocols.
- Coordinate with security and medical teams when needed.
- **Compliance and Professionalism**:

- Ensure adherence to hospital policies, including patient privacy regulations (e.g., HIPAA).
- Maintain a clean and professional appearance of the front desk area.

**Qualifications and Skills**:

- **Education**: High school diploma or equivalent; a degree or certification in administration or healthcare is a plus.
- **Experience**: Prior experience as a receptionist or in a customer-facing role in a hospital is preferred.
- **Technical Skills**: Proficiency in MS Office and familiarity with hospital management software.
- **Interpersonal Skills**: Excellent communication, patience, and empathy in dealing with patients and their families.
- **Organizational Skills**: Ability to multitask and prioritize in a fast-paced environment.
- **Problem-Solving**: Quick thinking and resourcefulness in addressing issues.

**Working Conditions**:

- Work in a fast-paced healthcare environment.
- May require flexible working hours, including weekends and holidays.
- Frequent interaction with individuals experiencing stress or medical emergencies.

Pay: ₹10,158.15 - ₹25,652.59 per month

**Benefits**:

- Provident Fund

Schedule:

- Rotational shift

**Experience**:

- Microsoft Office: 1 year (preferred)
- Front desk - Receptionist: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- English/kannada/hindi (preferred)

Work Location: In person

Expected Start Date: 16/12/2024