Training Supervisor
5 days ago
**Key functions will be**:
- Conducting product and process training at all levels
- telecallers /team leader/ Managers.
- Conducting quality and training sessions whenever required.
- Managing a team of Quality officers.
- Ensuring that the feedback and report on quality are shared with Team Leaders on a regular basis to understand the gap.
- Conducting quality and training sessions whenever required.
- Ensuring that the Training module get update on timely basis.
- Maintaining various reports like Quality scores for CSR’s and process, Parameter defect report. Weekly and monthly scores.
- Conducting motivational training for the Team to enhance performance.
**KEY RESPONSIBILITIES**
- Responsible for managing quality parameters and trainings.
- Conduct refresher and retraining programs.
- Maintaining MIS.
**SKILLS/COMPETENCIES REQUIRED**
- Graduate
- 2-3 yrs of relevant experience
- Leadership skills, excellent interpersonal skills are essential.
**Job Types**: Full-time, Permanent
Pay: ₹400,000.00 - ₹450,000.00 per year
**Benefits**:
- Provident Fund
Schedule:
- Day shift
**Experience**:
- Training: 3 years (preferred)
Work Location: In person
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