Floor Supervisor

2 days ago

Chinchwad Pune Maharashtra, India B U Bhandari Auto Lines Pvt Ltd Full time

**Job Summary**:
We are looking for a responsible and customer-focused **Floor Supervisor** to oversee daily operations at the Ather Service Center. The role involves supervising technicians, ensuring smooth workflow on the shop floor, maintaining quality service standards, and delivering a superior customer experience. The Floor Supervisor will act as the key link between customers, service advisors, and the technical team.

**Key Responsibilities**:

- Supervise day-to-day service floor operations and allocate job cards to technicians.
- Ensure proper workflow, timely completion of service/repair jobs, and adherence to standard operating procedures (SOPs).
- Monitor quality of work and ensure compliance with Ather’s service standards.
- Coordinate with Service Advisors for accurate job estimation, customer updates, and timely vehicle delivery.
- Maintain cleanliness, safety, and discipline on the workshop floor.
- Conduct regular tool and equipment checks to ensure proper usage and maintenance.
- Train, guide, and motivate technicians to improve efficiency and technical skills.
- Handle escalated customer concerns related to service quality and resolve issues effectively.
- Maintain records of service operations, productivity, and job status for reporting to the Service Manager.

**Key Skills & Competencies**:

- Strong knowledge of two-wheeler service operations, preferably EV (Electric Vehicle).
- Leadership and team supervision skills.
- Good communication and customer handling skills.
- Ability to manage workflow efficiently and solve problems on the spot.
- Knowledge of workshop safety standards and quality control practices.
- Computer proficiency (DMS, MS Office, service reporting tools).

**Qualifications & Experience**:

- Diploma / ITI in Automobile Engineering / Mechanical Engineering.
- 3-5 years of experience in a service center, with at least 1-2 years in a supervisory role.
- Experience in electric vehicle service will be an added advantage.

Contact Details:
7507335454

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

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