Front Office Coordinator

4 days ago

Connaught Place Delhi Delhi, India Ornato Services Pvt Ltd Full time

ORNATO SERVICES

**Job Title**: Front Office Coordinator

**Company**: Ornato Service

**Location**: Connaught Place, New Delhi

**Industry**: Hospitality

**Job Summary**:
**Key Responsibilities**:

- Greet guests warmly and provide a personalized check-in and check-out experience.
- Handle reservations, room allocations, and special guest requests efficiently.
- Manage guest inquiries, concerns, and complaints with professionalism and prompt resolution.
- Maintain accurate records of bookings, payments, and guest information in the hotel system.
- Coordinate with housekeeping and other departments to ensure guest satisfaction.
- Process payments, invoices, and billing transactions securely and accurately.
- Ensure adherence to hotel policies, safety standards, and service protocols.
- Assist in concierge services such as transportation, dining reservations, and local recommendations.

**Requirements**:

- **Educational Qualification**: Bachelor’s degree in Hotel Management (BHM) or equivalent.
- **Experience**: Minimum **1 year** in the hospitality industry, with at least **6 months in a 5-star hotel**.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a guest-centric approach.
- Proficiency in hotel management software (PMS) and MS Office.
- Ability to multitask and work in a fast-paced environment.
- Well-groomed, professional demeanor with a positive attitude.

**Benefits**:

- Competitive salary package.
- Growth opportunities within the hospitality industry.
- Exposure to a premium work environment in a prime location.

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,229.58 per month

**Benefits**:

- Flexible schedule
- Paid sick time

Work Location: In person

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