Application Support Exec

2 weeks ago

Mumbai, India Byasa Tech Solutions Full time

**Employment Type**:Full Time**Job Location**:mumbai**Role Category**:Application Support**Required Skill Set**:HTML**Experience**:2-4 years**short Description**:Application Support executives with 2-4 years of experience**Roles and Responsibilities**:
Trouble shoot problems reported by Client’s users
Follow-up with development team to closure
Providing technical support to teams within the organisation, and to external clients when required
Maintaining and updating technical documents and procedures
Identifying and resolving technical issues
Delivering regular and customised training to clients
Developing / Generating reports for Stake Holders across the business and its clients

**Non Technical Skills**:
Verbal and written communication
Multi-tasking
Patience and understanding
Customer service
Diagnostics
Critical thinking
Relationship management

**Technical skills**:
Understand Structured Query Language (SQL)
Knowledge of other programming languages like PHP,.Net languages and HTML
Knowledge of standard IT hardware and equipment

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