Tot Certified IT Helpdesk Trainer

**Trainer - Domestic IT Helpdesk Attendant (SSC/Q0110)**

**Reporting To**:
Center Manager / Project Coordinator - Skill Development

**Location**:
AISECT DDUKK / Associated Skill Development Centre

**1. Job Purpose**:
To deliver domain-specific and employability skill training to trainees enrolled under the **Domestic IT Helpdesk Attendant** job role, in alignment with the _Qualification Pack SSC/Q0110 (IT-ITeS Sector Skill Council - NASSCOM)_, ensuring quality learning outcomes and industry readiness.

**2. Key Responsibilities**:
**Training Delivery**:

- Conduct classroom and practical sessions as per prescribed **QP/NOS (SSC/N0220, SSC/N9001, SSC/N9003)** modules.
- Deliver lessons on:

- IT-ITeS Industry overview, MS Office, Data Confidentiality
- Computer Networks & Wireless Computing
- IT Service Desk / Helpdesk ticketing process, Incident Management, SLA, Escalation matrix
- Workplace Safety, Work Management, and Professional Etiquette
- Train learners on troubleshooting, customer interaction, and helpdesk operations through simulations.
- Maintain batch-wise attendance, session plans, and daily training logs.

**Assessment & Reporting**:

- Prepare and evaluate assignments, practical assessments, and viva sessions.
- Support internal/external assessment agencies during evaluation.
- Maintain trainee performance records and prepare progress reports.

**Administration & Compliance**:

- Follow AISECT/JSDMS training guidelines, maintaining updated training registers and lesson plans.
- Ensure equipment readiness (systems, projector, internet) before sessions.
- Coordinate with MIS for attendance tracking and portal updates.

**Industry Linkage & Placement Support**:

- Assist in identifying placement opportunities for certified trainees.
- Conduct mock interviews and prepare learners for IT support roles.

**3. Qualification and Experience:QualificationExperience Requirement**BCA / B.Sc (IT/CS) / Diploma in IT / B.Tech (CS/IT) or equivalentMinimum **2 years** of industry experience in IT Support / Service Desk / Helpdesk operations **OR** Minimum **1 year** of experience as Trainer in IT-ITeS domain
- Certification in “Train the Trainer” (TTT) from SSC NASSCOM / NSDC preferred._

**4. Technical Skills Required**:

- Strong knowledge of MS Office, Computer Hardware & Networking fundamentals.
- Familiarity with ITIL concepts (Incident, Problem, and Change Management).
- Understanding of ticketing tools (Remedy, ServiceNow, Zoho Desk, Freshdesk, etc.).

**5. Soft Skills & Competencies**:

- Excellent communication and presentation skills (English & Hindi).
- Patience, punctuality, and strong classroom management ability.
- Motivational and mentoring approach towards trainees.
- Documentation and reporting accuracy.
- Adaptability for blended learning (online + offline modes).

**6. Working Days & Hours**:

- Monday to Saturday (6 days a week)
- 10 hours per day (including practical & theory sessions)

**7. Salary Range**:
₹18,000 - ₹20,000 per month (Negotiable based on qualification, experience & certification)
- Passionate about teaching and guiding youth towards IT-ITeS careers.
- Updated with latest trends in IT support, customer service, and networking.
- Willing to travel for monitoring, assessment, and exposure visits if required.

Pay: ₹18,000.00 - ₹20,000.00 per month

**Benefits**:

- Food provided
- Provident Fund

Work Location: In person